Nov 14, 2021
Shell reviews
3.9
74% would recommend to a friend
Wael Sawan
63% approve of CEO
62% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
4.0
Nov 11, 2021
Great salary, great benefits, great company values. Not very good for those who dislike a rigid work environment.
Former employee
Quezon City, National Capital Region
Recommend
CEO approval
Business Outlook
Pros
- Free corporate giveaways, door-to-door shuttle service going home, nap room, karaoke room, gaming area, free coffee and juices in the pantry - I learned about customer operations, order and delivery management, feedback, complaints, and issue resolution, as well as logistics and touchless support. - Strong attention to Diversity and Inclusion. Very active in terms of extra-curricular activities. There are all sorts of fun activities you can join, such as internal contests and volunteer opportunities. Very active in various advocacies such as concern for the environment and LGBTQ+ rights. There is also a nap room, a karaoke room, and a gaming area, which means they pay attention to both work and play. - Most enjoyable part of the job is the pay, because you get paid very well.
Cons
- Typical day at work is very rigid especially when because this is the operations arm of Shell. Your breaks are scheduled down to the minute, as it follows a pass-the-bucket system. All your work activities are timed, and every single time that you're out of your desk is timed. - Hardest part of the job is the very impersonal culture. There's no sense of belonging, at least in my experience in a Customer Operations role. The people were only concerned about work and work alone. Not great for those who like to be surrounded with colleagues who also care about you on a personal level. Takes a toll on your mental well-being eventually given the lack of camaraderie with workmates and the very rigid BPO culture. - BPO culture all in all quite takes a toll on your mental health
2.0
Nov 11, 2021
Good platform for outgoing, presentable & success oriented people
Former employee, less than 1 year
Kuala Lumpur
Recommend
CEO approval
Business Outlook
Pros
1. Good remuneration 2. Patch up for work from home equipment 3. Working flexibility
Cons
1. Poor management emphasizes in results solely from data analysis rather than quality or focusing in listening to subordinates 2. High workload with long working hours 3. Over dependent on customer eccentric approach to the extent of abusing "Customer is always right" principle
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