Shipt reviews

3.2

39% would recommend to a friend

(764 total reviews)
avatar

Kamau Witherspoon

33% approve of CEO

30% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

764 reviews
5.0
Aug 10, 2017
Recommend
CEO approval
Business Outlook

Pros

A wonderful company culture. Co-workers and management who care about your personal growth. Opportunities to take ownership of projects - even if you're brand new! Competitive pay and benefits. An accessible CEO who genuinely cares! Groundbreaking work in a new industry.

Cons

Communication between departments can be troublesome, and often you have to dig (and wait hours or days) to receive answers to questions.

1.0
Nov 3, 2024

Not recommended

Recommend
CEO approval
Business Outlook

Pros

It is a flexible job where you can set up your own schedule.

Cons

Anything and everything. Shipt controls your life. They decide what offers you get and when. They choose new people over the seasoned ones and therefore the seasoned ones don't get orders to deliver. Their system is terrible and discriminative. Their customer service is awful. When you ask a question they reply to it with something completely irrelevant. When you complain, they send you answers that absolutely doesn't help you understand the situation. Very shady. The money is terrible. The base pay is small so you have to rely on tips but the customers don't like to tip. They want their orders shopped and delivered but they don't want to pay for it. So while they get their food, we don't eat bc we don't get paid.... It isn't fair. Working for $6.00 is not fun. Shipt doesn't pay for gas or car maintenance or mileage. When you have customers that value you, hold on to them because they are rare. But those customers can also choose other people to be their shoppers so there are occasions when you don't even get to pick up the order because someone else grabbed it already. This is a very unstable work and super upsetting company who loves to cause confusions and upsets on many levels. Not recommended.

1.0
Apr 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Not a single pro at all. Consider a different job

Cons

Never are able to get orders, pay is bellow minimum wage after gas and car maintenance, customers are entitled and never tip. Constant issues with app, making customers irritated and causing shoppers to not get tips. (Tips are the only way you can make a “decent” wage)

Viewing 28 - 30 of 764 Reviews

Glassdoor has 2,943 Shipt reviews submitted anonymously by Shipt employees. Read employee reviews and ratings on Glassdoor to decide if Shipt is right for you.