Is Shipt a good company to work for?

Shipt has an overall rating of 3.2 out of 5, based on over 2,943 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 39% of employees would recommend working at Shipt to a friend and 30% have a positive outlook for the business. The best reviews about Shipt have been left by employees working as Software Engineer , Data Scientist and Independent Contractor Shopper .

Does Shipt pay their employees well?

According to anonymously submitted Glassdoor reviews, Shipt employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Shipt. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Shipt?

39% of Shipt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shipt 3.8 out of 5 for work life balance, 3.1 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Shipt?

Personal Shopper (738) , Independent Contractor (75) , Full Service Shopper (67) , Communications Specialist (56) , In Store Shopper (48) , Independent Contractor Shopper (33) , Delivery Driver (31) , Driver (30) , Customer Service Representative (25) , Experience Team Member (17) , Shipt Personal Shopper (17) , Software Engineer (17) , Store Shopper (14) , Business Owner and Current Shipt Shopper Part Time (13) , Senior Software Engineer (11)

What are the pros of working at Shipt according to real employee reviews?

"The only pro to it is the flexible schedule" ((in 183 reviews)); "You can make some good money if you know how to plan out routes and organize your trips." ((in 153 reviews)); "Flexible hours Fun work Easy to pair up orders and schedule hours ahead of time Transparent tipping" ((in 146 reviews)); "Flexible schedule to work, great" ((in 122 reviews)); "Great for people that have "bad days" for whatever reason that can make it hard to have a 9" ((in 62 reviews))

What are the cons of working at Shipt according to real employee reviews?

"Poor communication between them and partnering stores either effects or gets taken out on the drivers." ((in 19 reviews)); "Stressful calls with limited training" ((in 15 reviews)); "Leadership is the biggest issue at this company." ((in 10 reviews)); "Some recent changes give the impression of being a “soft layoff,” where increased requirements may indirectly push attrition rather than being addressed transparently." ((in 6 reviews)); "The new ceo has completely run this company into the ground" ((in 6 reviews))

What are employees saying about Shipt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shipt layoffs and their outlook for job security at Shipt in 2026.

What Shipt locations have received the highest employee ratings?

Cleveland , East Lansing , Baltimore , San Antonio , Memphis , Kansas City , Omaha , Lansing , San Francisco , Birmingham

Shipt reviews

3.2

39% would recommend to a friend

(764 total reviews)

Kamau Witherspoon

33% approve of CEO

30% positive business outlook

Ratings by category

3.8

Work/Life balance

3.5

Diversity & inclusion

3.1

Culture & values

3.1

Compensation and benefits

2.5

Senior management

2.5

Career opportunities

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

764 reviews

5.0

Sep 19, 2020

Love this company inside and out!

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing culture, flexible schedule, and helpful management.

Cons

Pay could be better, they need more call center locations, and the bonuses and raises are only once a year.

Shipt Response

5y

Thank you for taking the time to leave your feedback. We agree that we do have an amazing culture and great leadership teams. We are also glad you are enjoying a flexible schedule. Shipt continually looks at market data to keep our pay and benefits competitive and ensures all employees receive competitive bonuses and pay raises.

5.0

Sep 16, 2020

Shipt is a special place to work!

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Before I came to Shipt and while I interviewed, I asked anyone I knew to tell me their honest opinion of working at Shipt. I was told overwhelmingly positive things, and everyone I spoke with seemed so happy.....which seemed unrealistic to me. After more than year into my role, I can now say that they were not lying or sugar coating - Shipt truly is a special place to work. The people here genuinely care about the work that they do and the people with whom they work. I kept waiting for the shiny newness to wear off, but it is still here and gets stronger the longer I am here. Don't get me wrong, every job has its days, but the overwhelming majority are good days. Also, the benefits & perks are fantastic. You hear about some things before coming on, but there are perks galore that you don't even realize until you are a part of the team - that's always nice! Lastly, our leadership truly cares. Being in the role that I am, I sometimes get an inside look at real conversations between our leadership team. The passion and care that they show outwardly to our members & shoppers is real & heartfelt. It isn't just a script - they truly believe and rally behind the things they say. They also care deeply about our team at HQ. Never has this been more evident than during this time of Covid-19 & racial reckoning. I am so proud to work for Shipt - proud of the work that we do and the way that we serve people.

Cons

Shipt operates in a very fast-paced environment. Even though we are outwardly a delivery service, inwardly we are a nimble tech company, constantly adjusting to changes in demand, regulations, the market, etc. I enjoy the fast pace and the challenges that come with it, but it can be a lot to handle at times. If you thrive on a fast track, handle change well & have a knack at anticipating needs, this shouldn't be too much of an obstacle. But if you prefer a slower pace where things stay pretty much the same, this might not be the place for you.

1.0

Sep 15, 2020

Overpromised and underdelivered

Communications specialist

Recommend

CEO approval

Business Outlook

Pros

-training was thorough and informative -you encounter some really nice people individually--especially the trainers

Cons

-pay is awful relative to what's expected of you -since everyone is working from home for the foreseeable future, you don't get any of the in-office perks that are so heavily touted in the interview -lack of support from supervisors/management -expect zero work/life balance and zero schedule predictability or regularity

Shipt Response

5y

Thank you for taking the time to leave your feedback! We agree that our trainers are very thorough and very nice people! We know that the WFH home situation is not optimal for many and we are constantly looking for ways to provide impactful benefits while at home, such as offering an internet stipend, extra PTO in June, and a new online training platform for people to learn new skills and get prepared for potential advancement.

Viewing 700 - 702 of 764 Reviews

Jobs at Shipt

Bilingual Customer Care Specialist

Program Manager, Responsible AI

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Love this company inside and out!

Shipt is a special place to work!

Overpromised and underdelivered

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