Shipt reviews

3.2

39% would recommend to a friend

(764 total reviews)
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Kamau Witherspoon

33% approve of CEO

30% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

764 reviews
5.0
Feb 24, 2020
Recommend
CEO approval
Business Outlook

Pros

- Strong design leadership - A team of amazing designers, UX researchers, and content strategists that all truly collaborate well, shares knowledge/skills, and provides constructive feedback to each other - Designers are truly partners of product managers. This is not an environment where PMs just dish out orders and decide what the feature will be. Designers are involved at a strategy level and we help shape the product, it's not mandated by executives or business stakeholders - Engineers are collaborative, interested, and hard working. No divas or "my way or the high way" personalities - Office team does an amazing job with upkeep on perks in the office and coming up with fun activities - Recruiters, hiring managers, the whole interview process was done so well -- you can see that they really respect people and only do things that they believe has a purpose for a successful interview (for the interviewee and the interviewer to be able to make a decision by the end of it). From this, I could tell the people and the culture would be great, and I was right :) - People in the Product team (which includes Design) all really care about our users. People voice their opinion when they disagree with how something is being handled and they become good discussions. Of course, doesn't always mean the decision will be reversed, but you'll feel safe/free to speak up and debate. - It's amazing how when I first joined, there were many fundamental features being discussed that needed improving, and only 4 months later, practically every single one of them is being worked on right now - either being tested in select markets or are being rolled out after successful tests and careful measures. Even if it's just incremental improvements, it's good to see that all these issues are being addressed. It makes me feel like people here walk the walk and not just talk the talk. - I experience and witness very little politics. Can't speak for other teams or other levels.

Cons

- For some reason we don't get most of the usual public holidays off, like MLK, President's day, etc. I think it's because of adhering to corporate policies (Target). Anyway, we do have unlimited PTO so we could just take it off, but it kind of sucks that it's counted towards our overall PTO since some people have a harder time proactively requesting days off. - We have just recently hired and built out the design team so we're just getting ramped up with all these new features and improvements. Even though we're moving pretty fast, it seems there are so many things we can fix/improve just to get the basics right. It's a little disheartening to see users having a negative experience and hard not to wish we'd have addressed them sooner (like not being able to cancel membership).

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Shipt Response
6y
Thank you for taking the time to leave your feedback! Our team members are at the heart of what Shipt does and we will continue to maintain and foster the culture we have within the company! We are certainly scaling rapidly and are happy you are able to see improvements and new features rolled out quickly and carefully!
5.0
Jan 31, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay, Perks, Benefits, Flexible-ish schedule, Movement opportunities

Cons

Very weird hours, Talking with people about their petty problems, Workspace is dusty and dirty

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Shipt Response
6y
Thank you for taking the time to leave your feedback! We agree that the perks and benefits are pretty awesome! We are also very supportive of internal promotions and work very hard to give team members the option to grow and develop.
1.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, lower level co-workers and OG Shipt managers, shoppers, compensation is high

Cons

Discrimination, promotion opportunity, culture change, executive cliques executive gossip queens

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Shipt Response
6y
Thank you for taking the time to leave your feedback! We agree that we do have the best shoppers and team members. We are also glad that you are enjoying a flexible work schedule! Target is our parent company and a partner, but we are independently operated. Shipt is an equal opportunity employer that works hard to maintain a workplace that is free from unlawful discrimination, harassment, or retaliation. These efforts include mandatory employee training and an Integrity Hotline available to all employees.
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