Shipt reviews

3.2

39% would recommend to a friend

(764 total reviews)
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Kamau Witherspoon

33% approve of CEO

30% positive business outlook

Shipt has an employee rating of 3.2 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shipt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

764 reviews
1.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

The only pros of this company would be the free food.

Cons

Please read this before thinking about applying to this position!! Communication Specialist = X-Team (The hiring team makes it seems otherwise) this should be labeled CALL CENTER OPERATOR. They strictly go for young people who are fresh out of school or desperately need a job. This role is a CALL CENTER. You have two choices. You can work 8 hours, 5 days a week or you can work 10 hours 4 days a week. YOU DO NOT GET WEEKENDS OFF!! I can not stress this enough. You also do not work the same hours each week. You literally will never know when you are off until the week of. You need to show up at least 10 minutes before your shift to set up your computer or you will get a point for being late. There is a point system. If you receive 12 points, you will be fired. 1 point = Clocking in late 2 point = Leaving early / calling in 3 points = No show IF YOU ASK OFF IT WILL BE DENIED! You can ask off months in advanced and it will most likely be denied. I do not recommend this job if you have to visit family over the holidays, have weekend trips planned, etc, They will not work with you ever on scheduling. You will be able to do overtime to get rid of any points, but it is rare that happens. You get zero respect in this position even though you are the glue for the company. Any manager or hire up position will speak to you with a script if you have any question, concern or troubles. Basically, you will do great at this job if you can stay on the phone 10 hours a day and have a very random schedule. Also, there is no raise. $15.00! Also, training is 9 hours a day for a week and VERY VERY HARD since they have no structure.

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Shipt Response
6y
Thank you for taking the time to leave your review! We agree that all of the free food for breakfast, lunch, and dinner is a great perk. We know that our Experience Team is the heart of the company and we strive to offer cross training opportunities, flexibility in scheduling, and offering the opportunity for participation in Mentorshipt.
2.0
Dec 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Free food Great coworkers Casual office Benefits aren’t bad Dogs

Cons

-Simply zero people value from management. You will be expected to work 8 or 10 hour days with 2 15 minute paid breaks and a one hour non paid lunch. Do not expect ANY work life balance -zero flexibility for missing days. You will be penalized on their asinine “points” system. -this is a call center gig. Do not let them lead you to believe otherwise. You will be getting yelled at constantly for 8(or 10) hours. Do not let this be a surprise. -you will work most Saturday and Sundays -your best case in a year is to move on to logistics or shopper success which are both extremely lateral moves IF and only if you have friends in those departments willing to hire you.

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Shipt Response
6y
Thanks for leaving your feedback! We are glad you enjoyed all of the snacks, benefits, and your coworkers! We strive to offer significant resources and trainings to prepare people for internal promotions on other teams and will be continuing to expand our development efforts in 2020.
5.0
Nov 13, 2019
Recommend
CEO approval
Business Outlook

Pros

One of the best work cultures out there. Employee first attitude that transforms to the quality of work done.

Cons

None that I can think of.

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Shipt Response
6y
Thank you for taking the time to leave your feedback! We agree that putting employees first will always result in a happier and more productive work environment.
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Glassdoor has 2,943 Shipt reviews submitted anonymously by Shipt employees. Read employee reviews and ratings on Glassdoor to decide if Shipt is right for you.