In our department there are people at every level of leadership (Jedi, Leads & Supervisors) that should not be in those roles. They know less than many of the people that they are supposed to be managing. These people either hide at their desks breaking the rules or walk around attempting look like they "know stuff." Floor staff has to pretend to listen to what they say, but know better. Worse, once they achieve these levels of management, they can't be fired or demoted so it just gets worse because they move other people just like them into leadership with them. There are tons of people who are passed over or overlooked because this "frat team" moves people into leadership opportunities based on who they like, not how good someone is and what they contribute. Loyalty is not rewarded. Hard work is rewarded with lip service or temporary "jobs." During holiday people are moved into mock leadership positions. A lot of these people are better at helping and better at the position than the people who get to keep these titles after holiday. Complaints are "heard" but overlooked. When people finally have the courage to bring things to upper level management, those people are silently ousted and treated badly. This isn't isolated to one location either. In all honesty, I don't even think that most of the upper levels of management even know what's going on. Our new SWAT team is filled with the people who had some of the lowest service levels and worst attitudes on staff. These people are rude and entitled and often don't even do what they're supposed to do. Internal surveys are released asking for feedback but I know a ton of people who aren't honest because they fear retribution if it's discovered who sent the feedback. It actually makes me sad to write this because I used to have faith that these things weren't true.
