Signet Jewelers reviews

4.0

72% would recommend to a friend

(2,612 total reviews)
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J.K. Symancyk

86% approve of CEO

66% positive business outlook

Signet Jewelers has an employee rating of 4.0 out of 5 stars, based on 2,612 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Signet Jewelers employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
May 12, 2023
Recommend
CEO approval
Business Outlook

Pros

THERE ARENT ANY PROS ABOUT THIS COMPANY

Cons

Where should I start…for 1 don’t test positive for COVID or any other virus that will have you weak and unable to work, especially if you’re working from home because you will be penalized. Especially if you are a seasonal employee. They love you and welcome you with open arms until the don’t need you as much or until a major holiday has passed. Then you become lower than the bottom of their shoes! The higher ups are lazy asf, if you don’t close a case to their liking they will email and send it right back to you. Some of the supervisors hardly assist you with cases. They don’t give you complete access to all the apps you need. Your phone rings back to back, they expect you to troubleshoot customers problems and handle cases at the same time. Oh and if you have kids who get sick and you call out of work more than 2 days, get ready to have a dependability meeting. This company doesn’t give you sick time, you have to be hired in to basically get all the “perks” the other employees get. If you have stomach issues or take meds that causes you to make frequent trips to the bathroom…don’t apply to this job! If your not 1 for people yelling at you over something that’s totally not your fault….THIS JOB IS NOT FOR YOU!!

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Signet Jewelers Response
3y
Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.
2.0
Mar 6, 2023

Right for the right person

Recommend
CEO approval
Business Outlook

Pros

Benefits if full time, working with your hands.

Cons

Wish I had a working interview or a trial period, not what I expected. Anything you learn on the bench is really just repair, I was hoping to learn more custom work and the rest was a lot of admin, cleaning and polishing/ rhodium plating. Just felt a little unsafe and apprentices wear too many hats. Delegating one task or a set of tasks would help instead of having to ask the manager after every task what to do next or basically fighting over work instead of having a set role.

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Signet Jewelers Response
3y
We appreciate you taking time to leave a review with us. We're disappointed to hear of the unfortunate experience you've had. We believe with honest feedback, we can continually improve. If you'd like to discuss anything else in depth, please reach out to us directly at employeeexperience@signetjewelers.com
3.0
Feb 23, 2023

Love what I do but...

Recommend
CEO approval
Business Outlook

Pros

I love what I do and I am passionate about merchandising. I think the culture here is great and I love that it is a women-lead organization. I feel empowered as a female in the workplace. The people are amazing and the MTP program is great. I have a fairly flexible schedule and decent PTO as well.

Cons

- Raises are basically out of the question and my salary is beneath the avg market value for my position. Very much underpaid and underfunded. - My department does not get access to the resources we need to effectively do our jobs and management does not provide access to funds for jewelry trays and organizational tools like labels, label makers, batteries, etc. - I am expected to travel up to an hour one way to meet with vendors at their offices and have been told by my VP not to submit an expense report for mileage because "it's not in the budget" for my department even though it is company policy to be reimbursed. - I have been working here for a year and still do not have a permanent desk or monitor set up. Management does not prioritize giving each employee their own working space/cubicle and I am crammed into a small office with 3 people and one of my coworkers on my team literally works in a closet. - Our IT team does not provide docking station or monitors at the office to those who are new to the company. - Onboarding and training for the AB role is basically nonexistent and I was not provided with resources like fiscal calendars and HR policies when I was hired.

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Signet Jewelers Response
3y
Thank you for taking the time to post your review. We appreciate your honest feedback in sharing your experience as a Signet team member.
Viewing 142 - 144 of 2,612 Reviews

Glassdoor has 2,671 Signet Jewelers reviews submitted anonymously by Signet Jewelers employees. Read employee reviews and ratings on Glassdoor to decide if Signet Jewelers is right for you.