Too numerous to list, but here it goes. Our COO is very smart (knows operational banking backwards and forwards but he has an unfortunate mean streak that everyone is now clued into) however he is making devastating hiring calls within global services. Is it his ego driving it? He has appointed a CIO that has ruined IT--its a company wide joke. Im glad I don't work in the IT department and have to listen to her all the time like my IT colleagues. Total wind bag who fired a really good senior leader for not "transforming" our online banking system. I think he had like two months. Funny thing is everyone that ive talked to who was actually doing work on the online team really thought a huge difference had been made. Oh well, welcome to the new SVB---your FIRED!
The COO has appointed a head of global banking operations that almost everyone hates working for. He is a dreamer, talks big and thinks by talking everyone around him will magically make it happen. When things don't go as expected, he blames his team and technology partners. Message to this guy: its not bank of America, you don't have the budget or personnel to bridge the gap of your lack of tactical knowhow. The bottom line is the COO is very good at the details and vision, he doesn't hire well and doesn't understand that he needs inspiring leaders who people respect and want to follow, not leaders who prescribe to "the beatings will continue until morale improves" mantra. Its too late in IT, its to damaged thanks to the depredations of the new CIO. Still time to get the global operations group on track but the window is closing.
