Listener Care Management too top heavy and favoritism towards promotion
Pros
Great flexible work environment and accesible location to public transportation
Cons
Senior Management needs to look internally at the Listener Care department. It has some serious flaws and poor leadership. They choose who they want for promotions and it has nothing to deal with skill-sets. They have Directors or Senior Managers has no direct reports and barely can lead a discussion on a subject matter! Also, the bonus structure isn't consistent. The VP picks and choose who she wants to give a bonus too it has nothing to do with performance as indicated. Overall my experience here has been marginal to say the least very disappointed. No true training made available for internal stakeholders for advancement. It’s as though they absord what they can from you regarding your past experiences to help guide you in your current role. Such a bad way of managing versus looking at your past to help to guide you in your current
