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SiteMinder

Engaged Employer

SiteMinder reviews

4.0

77% would recommend to a friend

(519 total reviews)
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Sankar Narayan

86% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

4.0

Work/Life balance

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

SiteMinder has an employee rating of 4.0 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

519 reviews
4.0
Jan 27, 2017

Good Company But Little Room For Career Growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everybody is very friendly with each other and hierarchies are very flat, particularly in the regional offices. There is a part-of-a-family kind of vibe and lots of employees socialise outside work. The work environment is professional - but relaxed - with generally casual dress code and drinks/snacks on Fridays. There is free toast and coffee all day and newly refurbished social area with games corner and TV. Everybody gets treated fairly and as real people. The management is usually part of the team. Due to its versatility and need to cover a range of services and technology, it's a great place to start a career and gain experience on a variety of levels and skills.

Cons

Only limited room for growth, especially once moved outside the 1st line customer facing teams. As the hierarchy is flat, there are not many levels to move vertically. People leave quite regularly, not because they don't enjoy the work, but because they feel like there is little to look forward to in terms of a long term career. Although the hierarchy is flat, head office in Sydney is not well connected to the rest of the company and there is an element of HO making decisions with little communication. Due to lack of comms, decisions made are hard to understand and sudden changes oftentimes cause problems further down the line.

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SiteMinder Response
9y
Thanks for taking the time to share your views, I agree it is challenging to create career opportunities in a flat structure but it is it certainly something we are looking into. Our Exec have worked really hard this financial year to improve communications and connect better with our international offices so I'm disappointed to hear that this does not appear to be helping. I'll make sure your feedback is relayed to the team and if you'd like to discuss further drop me an email at charlie.milne@siteminder.com
3.0
Nov 13, 2016

Good company but needs improvement

Training and implementation analyst
Recommend
CEO approval
Business Outlook

Pros

The company culture is nice. People is easy-going and willing to help. Mid management is well prepared and constantly interested in feedback. Location is great (city center) and the drinks on Fridays are a very good touch. The job never gets boring and I'm always learning new things. They were very helpful with relocation, bank stuff, etc. They are very flexible with paid holidays and you have bank holidays off. Apple equipment and a very strong team-work sense. Good communication with London offices and between departments. Overall I'm happy to work here but there is still room for improvement.

Cons

Salary and benefits are below average for the tech industry. This is a BIG handicap nowadays and a key point in employer branding. Two months in the role already and we have not being informed yet about the company benefits (just mentioned health insurance and pension but no idea in which degree). Not much room for promotion but time will say. They should hire more facilities personnel so services are well taken care off (many times there is no milk or coffee so need to be walking between kitchens looking for them). However the office is quite new so I expect things will get better after some time.

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SiteMinder Response
9y
I'm glad you are enjoying the culture, hopefully by now you have connected with Marianne or Sharon about benefits, they should be able to help you confirm the details. We have heard the feedback on salary, we undertake some pretty thorough salary benchmarking before we launched but perhaps the market has moved or we may not have hit the mark. We are reviewing the Galway service delivery salaries to confirm if we need to move the dial. As standard practise, we review the market data annually to ensure that we pay within the market rates.
3.0
Aug 2, 2016

Lack of direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a great group of people at SiteMinder, and they do put in effort to make things comfortable. There are good facilities, sports teams, bike racks, and exercise groups. It's also in a good location.

Cons

There is a lack of direction from management, and a lot of bureaucracy and red tape for a medium sized company. The management is not willing give up control of the product, and are prone to changing their minds. The product is not robust, and development of new features is incredibly slow and inefficient. There are not many opportunities for growth within the company. Even though there are good facilities and good people, the culture is still one of distrust.

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SiteMinder Response
9y
Thanks for taking the time to provide your feedback, if you'd like to discuss some of your frustrations further I'd be happy to listen, you can reach me at charlie.milne@siteminder.com
Viewing 169 - 171 of 519 Reviews
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Glassdoor has 584 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.