SmartStyle reviews

2.6

25% would recommend to a friend

(621 total reviews)
avatar

Hugh Sawyer

31% approve of CEO

23% positive business outlook

SmartStyle has an employee rating of 2.6 out of 5 stars, based on 621 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SmartStyle employee rating is 28% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

621 reviews
1.0
Dec 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Absolutely none. This is the worst possible place to work. Walmart is not the location you are going to attract great clients who will invest in their hair and come back for future appointments.

Cons

I had applied for the management position which they call the salon leader, I finished the first face to face interview and then also the phone interview which I was told were the only two. I then receive a call that they wanted another meeting, which at that meeting was told I has another separate meeting the next day with another manager. That is FOUR total. After the phone interview I specifically asked if I had gotten the job when they called, she said YES, I only needed to wait for one more paper before i could start. So you see my frustration when I was called in for two more times. After the 4th meeting I was then called and offered the leader position at smartstyle, where I said I didn't want to be, and eventually transfer to mastercuts but only as a stylist. I was told I don't have any professional leadership skills, which is farthest from the truth, and when I confronted them with the question of why am I qualified to do this job in the smartstyle where you are desperate and not mastercuts, especially after the specific training at that salon, she said all of their salons are equal. Well obviously they're not if I am qualified in one and not the other. I was eventually told they had only one stylist in the smartstyle and she had been driving several hours to cover those shifts, they were very desperate there, which she lied about at first. These people are SUCH A JOKE. I told her how insulting that was and I wasn't going to degrade myself. I wasted SO much of my time with them. There was also a VERY awkward instance with a client during my 3rd meeting with her. A client came in looking for a specific kind of product, she was like a deer in headlights and literally had NO idea what she was doing. I had seen that they carried kenra and approached her to offer my advice on a good product for her, and she ended up buying 2. This "manager" had absolutely no idea what she was doing and was just looking all around like she had never sold a hair product in her life, and yet also so baffled that this salon was losing money. How lovely that their supposed highly trained and experienced management doesn't even know hair care, let alone how to successfully manage their businesses. DO NOT WORK ANYWHERE FOR REGIS!!!!

3.0
Feb 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Base pay guaranteed, discounts on salon products (20% off normally,50% on the either first or lastof the month), built in walk in cliente, & plenty of stores if you need to transfer.

Cons

The base pay is minimum wage or commission, whichever is higher.. The latest commission scale I know of is that stylists for service sales start at 38% and can work up to 43%. Managers top out at 50%. The most commission you can earn on products is 8%. Those are very low figures considering the low price points of services. Very difficult to get help from anyone higher than district leader, & there are seldom good district leaders. (The good ones are lifesavers and absolutely amazing, though!)

5.0
Jul 23, 2015
Recommend
CEO approval
Business Outlook

Pros

The company is amazing. They have classes for me to go to when needed. I've been through 2 district leaders in less than a year and both are amazing!!

Cons

The main con I have is when we get so busy that people on the waiting list turn around and walk out.

Viewing 31 - 33 of 621 Reviews

Glassdoor has 633 SmartStyle reviews submitted anonymously by SmartStyle employees. Read employee reviews and ratings on Glassdoor to decide if SmartStyle is right for you.