Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)
avatar

Rajeev Singh

30% approve of CEO

29% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
5.0
Feb 9, 2024

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

Clear strategy, flat organization, strong processes

Cons

No real cons thus far

2.0
Feb 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- The people on the ground level are excellent. Most everyone is competent, respectful, enjoyable to work with and just trying to do good. - The product is useful and cool and it's used internally a ton. - Work/life balance generally seems to be respected and is pretty good. - Pay/benefits are good. - Overall culture is good and you can generally feel safe to speak your mind and be yourself, even with leadership. - Most of senior leadership was pretty good and fit the culture and values of the company and were respected.

Cons

- In my part of the org, we unfortunately experienced senior leadership that was the exact opposite of the modern, effective servant leadership philosophy and style that most of us have come to expect. We experienced more of a "what have you done for me lately?" sort of style and a sense that nothing is ever good enough with little to no sense of appreciation for anything. We also sat through powerpoints which reiterated to us that our only purpose is to bring value to the company. That's (obviously) not wrong but that is not leadership and it's damaging. There was also very little trust placed in the teams and tactical decisions were all top down which leads to ineffective execution. Senior leadership should be setting high level direction and letting the ground level managers and senior managers work out the tactics. - There is good thought leadership on the product side but poor organizational and people leadership leading to a lot of turnover and ineffective product execution. - The org is becoming very date-driven which leads to perpetual planning paralysis, constant pivoting and wasted work. - There's a decent amount of ex-Amazon leadership and likely more coming and you can tell the culture is very much shifting to an Amazon style.

3.0
Feb 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The people are lovely, great working hours (depending on your team), great benefits

Cons

It's baffling this is a project management company. Our own use of the product is horrible and confusing. The internal project management is abysmal, especially since everything is being moved to international teams who don't have the proper experience or motivation. Internal projects get stuck in loops of reviews and everything is last minute and urgent for some reason.

Viewing 475 - 477 of 1,306 Reviews

Glassdoor has 1,388 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.