Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,388 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 29% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 106 reviews)); "Great work life balance made possible" ((in 77 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 39 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)

Rajeev Singh

30% approve of CEO

29% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jul 5, 2022

Really cares about employee

Engineering manager

Recommend

CEO approval

Business Outlook

Pros

Smartsheet really cares about their employees. They truly put their people's health and well being at the top and empower people and teams to work the way they do best. People are treated as that, and not numbers or resources. Really good benefits, insurance, and work life balance. Really hard to find a problem.

Cons

There can be a telephone game problem at times. The slight ambiguity that allows for empowered teams can make the communication incongruent.

5.0

Jul 5, 2022

Supportive Work Environment

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

-Team/Manager support is the best I've ever experienced. Expectations as a new hire are very reasonable. My team and manager are often asking what I need help with and offering that assistance. -Resources for days! There are so many options to look for an answer when I need it as opposed to having to bother a co-worker to always get answers. I like that I can be proactive in my learning and development. -Culture is truly inclusive (they are not just talking the talk). The DEI division is VERY active and supportive of all individuals. From bringing in guest speakers for educational purposes to simple safe-space internal calls to talk through the latest world issues, the company really supports it's employees on all levels. -They encourage employee growth from the beginning. If you're not getting satisfaction out of your current role, they want to help you find a place where you will thrive. And, even if that growth is outside of the company, they support you. -Compensation is very competitive.

Cons

There is a very high onboarding learning curve. LOTS of resources also means lots of new software to learn. Sometimes, it's not always clear what is the best resource to go to to get what you need.

4.0

Jul 3, 2022

Great entry level role

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

learned about good discovery from great leadership in one of my first few jobs in sales.

Cons

not much to say at the moment

Viewing 796 - 798 of 1,306 Reviews

Jobs at Smartsheet

Technical Support Specialist - Core Apps

Sr. Customer Success Manager - Enterprise (East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)