Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,386 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 143 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 97 reviews)); "Great work life balance made possible" ((in 83 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 68 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 36 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 7 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 4 reviews)); "Disingenuous leaders, lots of politics, favoritism to employees who flatter leadership" ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,304 total reviews)

Rajeev Singh

28% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,304 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

May 13, 2020

Great company, great values, amazing people!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- Thorough on-boarding experience - Strong internal support network and documented work processes - Exemplify core values - Transparent management

Cons

- Job description could have used some work - not totally match job nuances since so many departments exist and overlap - Really rigorous on-boarding process

5.0

Mar 8, 2020

great

Client development manager

Recommend

CEO approval

Business Outlook

Pros

Great company, hypergrowth, fantastic leadership

Cons

growth can create uncertainty, but that's also an opportunity

5.0

Feb 3, 2020

Growing, good people, good opportunity for success

Client development manager

Recommend

CEO approval

Business Outlook

Pros

Managers who are open to your ideas, ambition and allow you to challenge their ideas for a better outcome. Communication and strategies throughout the year from the top down to help you hit your quota and exceed it. A sales floor that is fun and a director that is very supportive and encourages contests. Quarterly grub hub meals. Other organizations push fear when it comes to sales. A few sales reps are starting to get promoted from within which is valuable to not only retain reps and offer upward mobility but to share tribal knowledge and best practices to win business. They allow sr. reps to transition to strat roles as well.

Cons

No Christmas party. We don't have work from home culture yet. I'd like to see our CSM role go onsite with our customers more frequently and be measured on training and enablement activities. More women in leadership roles is a good goal for Smartsheet as we continue to hire more CDMs in Bellevue, Boston, and Au.

Viewing 1006 - 1008 of 1,304 Reviews

Jobs at Smartsheet

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

Smartsheet reviews

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Great company, great values, amazing people!

great

Growing, good people, good opportunity for success

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