Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 116 reviews)); "The benefits are great and keep getting better." ((in 105 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 73 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Lots of backstabbing and playing favorites amongst leadership, some have more say and influence than others" ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

31% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Sep 17, 2017

I love working here!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Well vetted team, everyone is competent, friendly, and open. Fast paced work environment, never gets boring. High autonomy, management is there to support, not restrict. Excellent communication between employees and departments. Very open to new ideas and innovations. Excellent product and strong growth.

Cons

Haven't really encountered a single notable issue while working there.

1.0

Sep 14, 2017

This company is filled with Drama

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance, free snacks and catering events, transparency throughout the company on how it's running, and what's coming up.

Cons

There is absolutely no checking behind management for accuracy. People can be fired because their teams do not like them personally. There's is little to no fact checking done from HR to validate the claims of performance are real. The HR team, though they say are always there to help, does nothing to actually try to absolve concerns. Everyone is so focused on growing the company that they have completely lost focus on existing people and boot them out for the next best thing.

Smartsheet Response

8y

Thank you for your feedback. We’re glad you appreciated the organizational transparency at Smartsheet -- we agree it is vitally important for employees to feel connected to our mission and goals. We are not in a position to extend this same transparency to our team on individual employee performance issues because we consider them to be private. We’re sorry that your perception was that HR and management weren’t communicating or validating important personnel decisions. We believe that perception is largely the result of protecting individual right to privacy, not the absence of an evaluation process. Our HR team works closely with our staff and managers to provide direct guidance regarding performance, and management does not make employment decisions without review and input. --Kara Hamilton, VP of People Operations

5.0

Sep 11, 2017

Best company I've worked for in my career!

Manager

Recommend

CEO approval

Business Outlook

Pros

Leadership is fantastic here, that is one thing that really got me excited about Smartsheet. Everyone is very invested with the company, brand and growth! All employees are super helpful and go the extra mile to ensure everyone is successfull.

Cons

Smartsheet has been great! No cons yet.

Viewing 1228 - 1230 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Director, Product Design (Remote Eligible)

Smartsheet

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I love working here!

This company is filled with Drama

Best company I've worked for in my career!

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