Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,373 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 31% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 116 reviews)); "The benefits are great and keep getting better." ((in 105 reviews)); "Work life balance is great" ((in 79 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 73 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "Lots of layoffs post acquisition" ((in 18 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Lots of backstabbing and playing favorites amongst leadership, some have more say and influence than others" ((in 3 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

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Smartsheet

Smartsheet reviews

3.3

43% would recommend to a friend

(1,290 total reviews)

Rajeev Singh

31% approve of CEO

31% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Feb 24, 2017

Lucky to be Here

Finance professional

Recommend

CEO approval

Business Outlook

Pros

Smartsheet is shaping the future of collaborative work. We have a great product and big opportunity. Couple this with a wonderful work environment, challenging roles and fabulous teammates, this is a very special place to work.

Cons

In my experience, there are none worth mentioning.

5.0

Feb 23, 2017

Client Development Manager

Client development manager

Recommend

CEO approval

Business Outlook

Pros

I am a new employee at SmartSheet and everything has been rock solid top to bottom. Management is thoughtful, strategic and very open about company direction and expectations of employees. The product is adored by customers and the capabilities and add ons make selling a lot of fun here. The growth happening is an extremely unique opportunity and the company culture is invigorating. It's not often that you look forward going to work on a Monday but I can say with full transparency that I enjoy coming to work with my colleagues day in and day out. We are currently in a WeWork Space right by South Station but we are moving into a permanent space in April right around the corner. If you are a driven, bright and motivated salesperson, you are most likely, a fantastic fit for this organization.

Cons

There is a lot of information being thrown at you all of the time but if you enjoy that type of speed, this is your spot.

5.0

Feb 23, 2017

Amazing company culture with true appreciate of the Customer Experience

Customer success

Recommend

CEO approval

Business Outlook

Pros

-Couldn't ask for a better group of individuals to work with. They are all truly passionate about their customers and the product. -Very transparent culture from individual contributors up to the executive team -Culture supports innovative thinking that enables you to explore your creative side -Great work life balance.

Cons

-The company is growing so with that comes some pains that requires flexibility -You have to be able to look at scale and balance how to deliver high quality and customer love to millions of users at the same time. If this doesn't excite you, I wouldn't recommend Smartsheet for you.

Viewing 1240 - 1242 of 1,290 Reviews

Jobs at Smartsheet

Customer Success Manager II - Commercial (East)

Senior Manager, Product Operations (Remote Eligible)

Senior Product Manager, Field Systems (Salesforce)

Sr. Director, Pricing & Packaging