Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Smartsheet

      Engaged Employer

      Smartsheet reviews

      3.2

      41% would recommend to a friend

      (1,299 total reviews)
      avatar

      Rajeev Singh

      29% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      1K reviews
      5.0
      May 9, 2016

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Great company culture. Management is very opening and communicative. Management listens to you if you speak up.

      Cons

      The only con I see is that it feels difficult to get noticed for opportunities to advance. There isn't communication on what positions are available to get promoted into.

      1.0
      Apr 12, 2026

      Company will never be what it once was

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at smartsheet for over 7 years. The first 5 were great. Most people exceeded quota, salary was competitive due to RSU’s, and customers loved us. None of this has been true for the last 2 years. The company posted some “award” to their Glassdoor profile page saying this is a top place to work. If you look at the details of how this determination was made, you will see that it is entirely based on data from 2024 and earlier.

      Cons

      Salaries have actually DECREASED over the past 7 years. I started as a mid market AE in 2019 and my base salary back then was in the middle of the salary band for the exact same role today. However, back then, we earned an additional 30-50k per year from RSUs, which are no longer offered. Additionally, the % of people hitting quota is less than half of what it used to be. Senior management completely burned bridges with customers with the new pricing model last year. On top of that, due to extreme turnover, layoffs, and putting out fires related to the new pricing model, product innovation has severely lagged, and competitors have strongly pulled ahead in the market. There is no turnaround at this point. Major customers have left, they aren’t landing enough new logos to replace them, and pretty much all of the key talent has left. Employee engagement is in the gutter (see CEO approval ratings) due to constant layoffs and offshoring of jobs. Nobody is bringing their best ideas to make the company great again. All that’s left are newbies and people who are coasting while looking for other jobs. Advice to existing employees: update your resumes and start interviewing ASAP. Competitors are aggressively hiring and I was able to increase my pay by over 25% when I left.

      avatar
      Smartsheet Response
      2mo
      Thank you for your review and for your seven years of dedication to Smartsheet. We truly value the perspective of our long-tenured employees and recognize the exceptional culture and success you experienced during your time here. We recognize that there has been change within the company over the last two years. While we understand the frustration regarding these shifts, we remain committed to providing highly competitive compensation and benefits that reflect current market standards. We also hear your concerns about engagement and internal stability. Our leadership is deeply committed to rebuilding trust and ensuring our teams feel supported and valued as we navigate this high-growth period together, and have already taken steps to do so. We appreciate your over seven years of hard work and wish you the very best in your next chapter.
      2.0
      Apr 8, 2026

      Declining

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large established base, name recognition

      Cons

      Behind competition, lost customer trust, internally dysfunctional

      avatar
      Smartsheet Response
      2mo
      Thank you for sharing your review. We hear your concerns, but would like to push back on the notion that we’re behind the competition. Just this year, we were recognized as a Leader in the Magic Quadrant for Collaborative Work Management and ranked #1 in Best Project Management Products in G2’s Best Software Awards. Thank you for your continued work here!
      Viewing 190 - 192 of 1,299 Reviews
      Related searches: Smartsheet jobs | Smartsheet salaries | Smartsheet benefits | Smartsheet interviews | Smartsheet conversations
      ReviewsSmartsheet reviews

      Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.