Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Smashburger?

38% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 48 reviews)); "Most coworkers are fun to work with and make shifts go by quickly." ((in 30 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 21 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 20 reviews)); "It’s a good work environment" ((in 14 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 62 reviews)); "They pay was low and it was too far" ((in 53 reviews)); "Managers always in position." ((in 34 reviews)); "Terrible upper management." ((in 17 reviews)); "Training is always rushed, due to a constant lack of employees and burning out of the ones who know what they're doing." ((in 10 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

Smashburger reviews

3.0

38% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

25% positive business outlook

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Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews

3.0

Feb 21, 2019

Mediocre experience, wouldn't work there again.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Pay is good, good experience for boosting customer service skills

Cons

There aren't enough workers most of the time and orders become extremely backed up

1.0

Feb 20, 2019

Dear Lord Do Not Work Here

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

There are literally none. I would say the 6 month raises but they don't actually do them. Or they do the first one and you'll never get another one again

Cons

Smashburger is the worst place I have ever worked at. In the Medford, MA location, employees would be hired and leave within at most 3 weeks. The turnover rate was over 9/10 employees. The only people who stay for more than a month are the managers. I worked here for 8 months because they tricked me into thinking they cared about me when they really didn't. I finally quit almost a year later and I will spend my talent elsewhere. Working at Smash was hell. Wouldn't recommend to my worst enemy

5.0

Feb 8, 2019

Great service, awesome food

Line cook

Recommend

CEO approval

Business Outlook

Pros

Compliments on food, satisfied customers

Cons

Sometimes understaffed, other employees calling in

Viewing 400 - 402 of 827 Reviews

Jobs at Smashburger

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Smashburger

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Mediocre experience, wouldn't work there again.

Dear Lord Do Not Work Here

Great service, awesome food

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