Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Smashburger?

38% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 51 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 25 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 22 reviews)); "It’s a good work environment" ((in 15 reviews)); "Good pay and benefits." ((in 12 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 63 reviews)); "They pay was low and it was too far" ((in 51 reviews)); "Managers always in position." ((in 33 reviews)); "Terrible upper management." ((in 19 reviews)); "Poor ownership and leadership." ((in 7 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

Smashburger reviews

3.0

38% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

25% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (827 reviews)

Ratings by demographic groups

Race / Ethnicity

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Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews

3.0

Aug 10, 2017

good place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

cool people ,nice atmosphere,great food

Cons

like most resturants, the bathrooms are rarely cleaned.

1.0

Jul 29, 2017

Inexperienced management. Disrespect. Unprofessional. Expecting too much to give so little.

Kitchen manager

Recommend

CEO approval

Business Outlook

Pros

Good starting pay. Good food. Met some good Co workers in the process. Other than that, why!! Not too great.

Cons

Unorganized. Management not properly trained to train employees. Upper management is unprofessional. Who do y'all have running yalls stores??????

1.0

Jul 29, 2017

Chaotic Work Environment

Gse

Recommend

CEO approval

Business Outlook

Pros

The other Gse's were very nice. They were helpful and always willing to answer questions. I enjoyed working with them.

Cons

The manger quit and we didn't have any leadership. I was lied to about how much money I would make. I asked multiple times to get it fixed, and it never was changed. The register system is terrible. If a customer decides to change their order, you have to run to the back and let the cooks know. The cooks would get upset with this. Also we wouldn't receive our schedule for the following week until 1 or 2 days before that week started. It was impossible to make plans for the following week because we weren't given our schedules in advance. Overall it was a very unprofessional, stressful work environment. One other thing, I was informed by another employee that we were supposed to receive 5 free meals, which I was never offered or received.

Viewing 490 - 492 of 827 Reviews

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good place

Inexperienced management. Disrespect. Unprofessional. Expecting too much to give so little.

Chaotic Work Environment

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