Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 51 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 22 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 19 reviews)); "It’s a good work environment" ((in 15 reviews)); "Flexible schedule" ((in 15 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 62 reviews)); "They pay was low and it was too far" ((in 52 reviews)); "Managers always in position." ((in 31 reviews)); "Long hours and usually during the peak hours like 11 am to 10 pm or close." ((in 25 reviews)); "Terrible upper management." ((in 16 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What are the top reviewed Smashburger locations?

Denver , New York , Houston , Las Vegas , Dallas , Phoenix , San Diego , Minneapolis , Sacramento , San Jose , Chicago , Saint Louis , Tulsa , Charlotte , Hicksville , Mesa , Washington , Columbia , New Providence , Clark , Salt Lake City , Fairfax , Louisville , Roseville , San Francisco , Ellicott City , Clifton , Lodi , Newark , Paramus

Smashburger reviews

3.0

39% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

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Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews

3.0

Sep 7, 2019

Introduction to Restaurant Management

General manager

Recommend

CEO approval

Business Outlook

Pros

This was a great job to gain knowledge of industry: if you want to see what actually goes into making a successful food business, this job will give the skills necessary

Cons

Long hours; and once you're on salary, no one cares how much you work.

3.0

Aug 20, 2019

Maximum workloads, (key holder) with upper management responsibilities, underpaid.

Shift leader/manager

Recommend

CEO approval

Business Outlook

Pros

Good hours. Decent medical for the cost after 1 year employment; biweekly payments. Good place to learn alot in a short time.

Cons

Very low pay for the amount of responsibilities and expectations of upper management. The better you are at your job, the more you'll get to do other people's jobs as well (including the GM's).

4.0

Aug 15, 2019

Good place to work

Boh trainer/line cook

Recommend

CEO approval

Business Outlook

Pros

* Easy, mindless job if you have a sense of urgency * Thorough training * My boss was awesome (Batavia location)

Cons

* Food service is fast-paced and rough in general * My schedule was good, but people above me were working 50 hrs per week * You can't advance within the same location. Managers can only be trained in designated training restaurants, and it has to be a different location than the one you will be managing. So if you work in a training location, the highest you can go is shift lead unless you transfer to another restaurant. Also, if you don't have a training restaurant near you, you will have to travel. I worked at a training location in Illinois and we kept training people from Kentucky.

Viewing 595 - 597 of 827 Reviews

Jobs at Smashburger

Cashier / Food Runner

Cashier / Food Runner

Cashier / Food Runner

Smashburger

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Introduction to Restaurant Management

Maximum workloads, (key holder) with upper management responsibilities, underpaid.

Good place to work

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