Smashburger reviews

3.0

39% would recommend to a friend

(827 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Smashburger has an employee rating of 3.0 out of 5 stars, based on 827 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

827 reviews
4.0
Feb 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Co-workers where always made newcomers feel welcomed, flexible schedule, easy job, ability to move through different positions (you weren't just the cashier, everyday was different), and ability to move up withing the company quick. After a year of employment, everyone could get vacation hours as long as you did more than 30 hours a week, which was a plus for everyone.

Cons

Although you could move up quick it only seem to be at a Shift Lead level, it was harder to become an assistant depending on district manager, low pay, training was a bit messy, and communication withing stores was very off. When they lowered the hiring age to 16, instead of 18 many high school kids came in but they were a bit more lazy and harder to get people to cover shifts. They removed tips all together making it harder to have incentive to go "Above and Beyond" while working. They removed Smash Cash, which was also another incentive to both BOH and FOH get food out quicker to customers.

5.0
Jan 7, 2015

Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, pay for performance and challenging work environment. Extremely fast paced and ever changing. Ability to grow your career by constant challenges and autonomy to build the business. Restaurant Operations drives the company as it should it's a restaurant company not a traditional corporate office. Innovative fun hard working SMART people!

Cons

Pace is very fast you must be focused and resilient.

Viewing 253 - 255 of 827 Reviews

Glassdoor has 852 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.