Does Smashburger pay their employees well?

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Smashburger. This rating has been stable over the past 12 months.

How satisfied are employees working at Smashburger?

39% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smashburger 2.5 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smashburger?

General Manager (73) , Cashier (68) , Cook (50) , Assistant Manager (36) , Gse (33) , Guest Service Expert (32) , Shift Leader (29) , Line Cook (27) , Manager (20) , Restaurant General Manager (12) , Front of the House (11) , District Manager (10) , Shift Manager (10) , Server (9) , Front of House (8)

What are the pros of working at Smashburger according to real employee reviews?

"Great people and lots of fun" ((in 52 reviews)); "free food and the quick work pace kind of feels like a fun game that you have to complete" ((in 26 reviews)); "Flexible hours while in school" ((in 24 reviews)); "Some great staff, you get on well as you know how bad it is to work there." ((in 20 reviews)); "It’s a good work environment" ((in 15 reviews))

What are the cons of working at Smashburger according to real employee reviews?

"At Smash Burger there was Poor management" ((in 62 reviews)); "They pay was low and it was too far" ((in 52 reviews)); "Managers always in position." ((in 33 reviews)); "Terrible upper management." ((in 18 reviews)); "Alot of favoritism" ((in 9 reviews))

What are employees saying about Smashburger layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smashburger layoffs and their outlook for job security at Smashburger in 2026.

What Smashburger locations have received the highest employee ratings?

Tulsa , Washington , New Providence , San Jose , Hicksville , Saint Louis

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Smashburger

Smashburger reviews

3.0

39% would recommend to a friend

(826 total reviews)

Jim Sullivan

13% approve of CEO

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

2.6

Compensation and benefits

2.5

Work/Life balance

Smashburger has an employee rating of 3.0 out of 5 stars, based on 826 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smashburger employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

826 reviews

4.0

Oct 22, 2014

Great opportunity for advancement. Growing company

General manager

Recommend

CEO approval

Business Outlook

Pros

Good Benefits 401k plan and bonuses

Cons

Labor issues n high turnover.

2.0

Sep 10, 2014

If this is how the service industry is like, I don't want to work there.

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

Coworkers were awesome, they were fun to work with. Perks weren't bad, 50% off food. It would be a good summer job for highschoolers or college students but it would be difficult to balance the hours with schoolwork once school started again.

Cons

Incompetent managers and long hours. Always had to look busy so I don't get yelled at. Very poor training, I was trained by workers who had only been working for weeks. The managers did not bother training the new employees. For every 6 hours, you get 2 ten minute breaks and a 30 minute lunch.

3.0

Aug 21, 2014

Not bad, for a first job

Guest service expert

Recommend

CEO approval

Business Outlook

Pros

Co-workers and shift leaders are (mostly) amazing - friendly, willing to cover your shifts if they can, and they're on your side when it comes to rude customers. Managers vary but are mostly great, as well. All of mine have worked with me to fit my schedule, and they're quite flexible with time off as long as you give them 2 weeks notice. The food is amazing. If this is your first job (and that's the only way I'd recommend this job), it's a great way to get into the food service industry and gain some perspective.

Cons

The pay is not nearly enough the work you do - I discovered that upon stepping up and covering others' work only lead to more work for me for the same wages ($8.50/hr). My store didn't have a tip jar, and the volume of guests certainly merited that. As if you aren't broke enough, you still have to pay for 50% of your meal. This would be fine, but I can't count how many times I've watched managers (with annual salaries AND benefits!) order food for their own families and comp the entire check.

Viewing 25 - 27 of 826 Reviews

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