Snap-on reviews

3.5

56% would recommend to a friend

(168 total reviews)
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Nick Pinchuk

81% approve of CEO

58% positive business outlook

Reviews by job title

168 reviews

Reviews about "Compensation"

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2.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

American pride A mostly solid product line A lot of good people at many levels in the company Very hard-working co-workers Opportunities to travel and see things you otherwise might not

Cons

Unbelievable chaos, 24/7. "Good-ol' boys" syndrome - "How could any idea but ours be the right one?" Ridiculous sales goals, the most consistent reward for doing well is more to do! 5 to 15 percent increase in go-gets and bonus tiers every year, but no COLA for you. Ever. Inconsistent programs, amnesia to promises made, total denial of anything that would even slightly require a change to the pre-established plan handed down at the last minute. The most vague concept of IT support for the product, and the sales systems, and the billing systems, etc... Unbelieveable communication breakdown between departments, data sets, and so on, at every level. When you find a problem in the Diagnostic Tool software, and take the time to document it with the customer, and report it, you never hear back. It takes months to years to get it fixed, and there are no release notes on their service upgrades, so you don't know where you stand. Commission scam - "Unlimited Income" claimed due to the Shopkey Sales portion of the job, nevermind that they sell it over the phone under the primary Mitchell1 sales channel by telling lies, and leave you with the fallout. Angry customers find out they are under contract, when they were told it was a 30 day trial. Then you walk into a hornet's nest. Any work you do to try to rectify the situation may help your franchisee's relationship with their customer, but won't pay you a cent. In addition to this, the Mitchell Sales Channel gets the inside track on new programs, marketing, training, etc. Your role as a ShopKey Rep is an after thought. Ridiculous work/life balance. Actual work hours expectation exceeds normal waking hours of average human being. You are considered "Management" but have no actual authority of any real kind. Constant Tug-of-War between local management, Regional management, the "DI" (Diagnostics & Information) division, and the Tools division, over what is priority #1. This leaves you with a "Drop what you're doing, and focus on, well, everything all at once" directive about 2-8 times per week. You effectively have about 9 bosses, 30 Franchisees to care for, and something like 3,500 individual customers and businesses to try to work with. Good luck!

4.0
May 9, 2017

Sales Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quality Product, Brand Recognition, Macro Managed, Manufacturer of your own product that you are selling, 95 plus years of great company success.

Cons

Lots of hours needed to make a competitive salary, no company car or even much of an expense allowance, Fortune 500 mentality and treatment of employees, little support in the field or with training (in certain jobs)

1.0
Mar 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Company benefits Flexible schedule Learning experience Nothing else is good

Cons

Micro management, constant report data entry requirements. Age discrimination, sexual discrimination, religious discrimination, racial discrimination, they are all here. No marketing for this division or products. Poor quality control of final products. Customer complaints not dealt with properly. Poor service representation, lack of service personnel to deal with products. After you are hired you find out that they use other channels of distribution in your "protected territory" to undersell products at lower prices and they do not allow you to price match. No co-operation with other divisions of Snap-on. You must use your own vehicle, trailer, home office, computer, cell phone, etc. The only thing they provide is sub-standard training, brochures and business cards. You get a "non-reimbursable expense" check plus commission instead of a salary and are required to cover every single one of your expenses and work as many hours needed to get the job done. Snap-on does not give you a protected territory, they sell competing items through their tool dealers, independent representatives in the same area, and through Advance Auto Parts and Napa Auto parts stores. Unless the equipment is from John Bean you do not get paid, so your territory is not protected. They do not pay a salary, you get an expense account that does not count towards income so it is hard to get a bank loan when you want to buy a home. You are on your own. Your mangers purpose is as follows: 1) Collect your reports and compile them with others to make a report to give to his manager, who then takes those reports and compiles them for his manager. 2)To harass you with threats if you are not making your numbers. They may give you a grace period at first to reach the numbers that are expected of you. If you are good at either brown nosing, or a good enough salesman that you can convince management that things are going to be better, you will be left alone. Low pay, low commission, incompetent upper management, incompetent lower management, poor opportunity to succeed, poor training, no support. Be prepared to spend more than you make in the first 1 to 2 years.

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