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      SoFi

      Engaged Employer

      SoFi reviews

      4.3

      81% would recommend to a friend

      (1,143 total reviews)
      avatar

      Anthony Noto

      93% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      SoFi has an employee rating of 4.3 out of 5 stars, based on 1,143 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      1K reviews
      1.0
      Jun 21, 2023

      Do not Recommend

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic benefits and team members, the interpersonal connections you get with your team is fantastic

      Cons

      Favouritism from higherups, Goal posts for promised promotions are always being moved, Higherups only care about the bottom line and do not seem to connect with or understand the people who have to take phone calls and it results in metrics and policies that make things harder for both workers and members of the bank's services If you were promised a promotion or new position, you better work to get it asap because they will move goalposts, they will find excuses to leave you in your current role if you are a good worker (because why wouldn't they want good workers on the phones constantly) and you will see them promoting people who are underqualified for the same exact position you were working on. It may seem petty - but it can be really frustrating when they always talk about how they want you to grow with the company, and get off member interactions - but yet seem more than happy to leave you on those interactions for far longer than was promised if you wanted to move up.

      avatar
      SoFi Response
      3y
      Hi there - thanks for taking the time to leave such a candid review. We're extremely disappointed to hear your time working at SoFi didn't meet your expectations - your comments aren't indicative of the culture and work environment we are committed to building. We know that building an awesome culture starts with having excellent leaders, and we are continuing to iterate on our manager programs so they have the tools and resources to best support their teams. We are also committed to ensuring promotions are conducted in a fair and equitable way. Our promotions process is rooted in our leveling guide, which each employee is evaluated against. Lastly, we aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. If you'd like to continue this conversation, you can reach out to me at glassdoor@sofi.org. Take care and best of luck in your next role.
      5.0
      Jun 1, 2023

      Great company to work

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      I always ask my candidates to assess an opportunity by reviewing their ability to collaborate with the team and consider what they will learn from that team, how they feel about the role and the potential for long term growth to fit their career goals, and how they feel about the company and it's mission and products. As I ask others to do this everyday, it is only fair that I make the same assessment. Here is my review: People: I work with people that bring a diversity of skillsets to their roles. The engineers are open, transparent, and easy to collaborate with. My colleagues value my input despite my background being a little bit different. Position: My role is ever evolving and stays at the cusp of challenge that keeps me ever engaged. I am able to leverage what I enjoy most about my role: having real conversations with people about what they want from their careers and leading them to the decisions that will best serve them. I have the freedom to put my candidates interest ahead of all, and I work for a company where more often than not, we provide the best option available Product/Mission: We are democratizing finance. I truly believe that an equitable society can only be achieved when everyone has access to information that will aid them in making decisions that lead them towards achieving financial independence. This is where I want to be for the foreseeable future.

      Cons

      Continue to favor processes that prioritize open communication over forms.

      avatar
      SoFi Response
      3y
      Our recruiting team plays such a critical role in building the future of SoFi - so thank for being on this journey with us, and for taking the time to leave such a comprehensive review of your experience. You reference a few of the things that we believe differentiates SoFi from other companies in the finance and tech spaces - our incredibly smart, respectful employees, the opportunities to learn and grow, and of course our comprehensive product suite and a mission that's easy to get behind. The chance to create processes that will help our organize scale is always something we are continuing to iterate on. Thanks again for the review, and for all you do to help us hire the best talent to support our ambitious goals. Take care.
      4.0
      May 30, 2023

      Na

      Sinor software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s good experience with sofi

      Cons

      No 401k match all our own

      avatar
      SoFi Response
      3y
      We appreciate you taking the time to leave a review of your experience; we're happy to hear you enjoyed working at SoFi. We hear you on the 401k match and please know it's top of mind for our Benefits team as we continue to expand our offerings. Best of luck in your next endeavor, take care.
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      ReviewsSoFi reviews

      Glassdoor has 1,242 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.