SoFi reviews

You are constantly monitored and micromanaged, management is never consistent, people get fired left and right, they make promises that are never held

I've never experienced a company that cares less about their people. They completely oversell and under deliver everything from opportunity to compensation and if you ask management questions, you are labeled as being negative and not a team player. The morale is low and unless there's a change in upper management it will not improve. Unlike most call centers I've worked for, the morale is lowest with the top performing employees. You walk on egg shells everyday and hope not to be the next one targeted by unknown policies (training is non existent and there isn't a handbook). This typically results in public shaming or being fired. The Sr. Manager isn't very intelligent and most likely bipolar, so rather than address employee concerns, he threatens and belittle you, so most keep their head down and stay quiet for fear of retaliation. There are a few decent low level managers, but it's painfully obvious they are in a worse position than the reps. Anyone considering this company, do yourself a favor and run while you have a chance. All of the smiles and positivity end the day you start the job.