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      Social Security Administration

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      Social Security Administration reviews

      3.1

      36% would recommend to a friend

      (2,785 total reviews)

      Carolyn W. Colvin

      34% approve of CEO

      23% positive business outlook

      Ratings by category

      3.5

      Compensation and benefits

      3.3

      Diversity & inclusion

      3.3

      Work/Life balance

      2.8

      Career opportunities

      2.6

      Culture & values

      2.5

      Senior management

      Social Security Administration has an employee rating of 3.1 out of 5 stars, based on 2,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Nov 18, 2025

      Impossible expectations

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay, COLA, benefits, pension

      Cons

      Impossible expectations, no hiring/ low staff, and management pressure

      2.0
      Nov 12, 2025

      Wouldn’t work here again

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, great retirement benefits, access to information that will help once you are retirement age and dealing with social security benefits, Medicare, etc. Able to work with people who are in need and get them benefits and assistance at numerous points in life (death, birth of child, permanently disabled, low income and disabled, etc).

      Cons

      Terrible training, you are trained and then immediately thrown into work were it take months to be able to navigate the many systems you use and YEARS to be comfortable at your job. Old systems that lag, go offline, and need to be replaced by something much more efficient. While there are people who are in need and pleasant to deal with, your day will be mostly being berated and called everything but your job title and that can wear on your morale (for some folks, some may be fine with it). There is a never ending workload that never gets easier, have to have a good work life balance because SSA will not help you create one. It’s hectic and chaotic everyday.

      Viewing 61 - 63 of 2,785 Reviews
      Related searches: Social Security Administration jobs | Social Security Administration salaries | Social Security Administration benefits | Social Security Administration interviews
      ReviewsSocial Security Administration reviews

      Glassdoor has 2,929 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.