Softchoice reviews

3.8

75% would recommend to a friend

(1,291 total reviews)
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Andrew Caprara

81% approve of CEO

66% positive business outlook

Softchoice has an employee rating of 3.8 out of 5 stars, based on 1,291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Softchoice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Apr 18, 2017

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing company that really cares about their employees. They are all fun loving, relaxed and generally easy to get along with. It's a challenging job that can reap a lot of rewards.

Cons

The training process is difficult and cold calling is done every day for 10 weeks. It takes a toll emotionally. They also need more alignment with upper management.

4.0
Apr 18, 2017

Great Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company culture Charity and community involvement Location Annual company conference - all employees in one place Dogs in the office

Cons

Lacking Sales Vision Okay place to start career, then move on Hands on Management style Office is nice, could use professional cleaners

1.0
Apr 15, 2017
Recommend
CEO approval
Business Outlook

Pros

The Toronto training was the best part of joining Softchoice. You get to stay in a great hotel that's also a baseball stadium, with free breakfast everyday, a $1000 stipend for lunch/dinner/whatever, and a wonderful structured training program. The tests are simple and the only way to fail them is if you don't show up to class. Your weekends are yours. They have a 401k that they do match. Lots of companies pop up around the office offering freebies and treats when promoting their products. You also learn a lot about the software and hardware industry.

Cons

The training in Toronto is geared towards the TSS role, not CSR's or ISAM's. You're not aught about internal processes or internal programs. There was zero training once we got to Seattle. You're left to just beg for work from senior team members, that you have no idea how to do. There processes and programs are not intuitive. It was crazy depressing watching people I spent a month training with leave week after week. We didn't have a manager as she quit. Our replacement was based out of another state and WOULD NEVER reply back to emails. Listening to the recruits do their ridiculous outbound calls(of which they're expected to do a 100) was difficult as they get shot down immediately for annoyingly spamming businesses that already have tech vendors. The pay is garbage. I immediately found another equivalent level job with a $10k raise.

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Softchoice Response
9y
Thanks for your response. Our Sales Academy is an intensive, 16 week program, with the first 3 weeks hosted at our Toronto HQ. People travel from all over North America to attend the Academy, and we believe this is a great way to introduce our new hires to Softchoice culture. All of our new sales reps regardless of role get to participate in this first phase of onboarding which is focused on an introduction to Softchoice, technology, core offerings and basic sales and business acumen. We have high expectations as it relates to the performance of our Sales Academy reps. Softchoice is pursuing an aggressive growth strategy, and highly trained sales reps are key to our success! We hold new sales reps to a set of KPIs mirroring reps that have been in role for some time. We also know that sales trainees that meet and exceed their targets in the program are wildly successful post-graduation. In relation to the CSR (Customer Service) and ISAM (Inside Sales Account Manager) roles, in the second phase of onboarding, both roles receive training specific to their role that is guided by a Development Coach. Reps also receive mentorship from a peer who is already in the role and regular interaction with their future team mates and managers. We recognize Softchoice isn’t for everyone. That’s why we activity encourage sales reps to own their own learning experience. If at any point during Sales Academy, reps don’t feel connected in a meaningful way to the work, we encourage them to connect with their sales coaches or managers, and openly discuss their concerns.
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Glassdoor has 1,363 Softchoice reviews submitted anonymously by Softchoice employees. Read employee reviews and ratings on Glassdoor to decide if Softchoice is right for you.