Softchoice reviews

I am a billable PS resource. I need to respond to the outbound rep that said that the sales people do not have confidence in the services organization to deliver if they sell our internal services. A service engagement that is "less than successful" is often not the fault of the technical person. Our managers feel such pressure from the top to hit unreasonable ultization numbers, that they often send us on projects where the right thing to do would be to use a partner that has the exact skills necessary to hit a home run. There is a general lack of concern for our customers in senior leadership and in some of our services leadership. PS and Pre-sale technical resources have had enough of the current direction and many have already left. I will not be far behind.

We just came back from our Mid Year event in Chicago. I am a fairly new empIoyee and learned a lot. Softchoice had modified our commission program to incent us to sell services. However, zero percent of my peers from around the country feel comfortable with our ability to deliver on the services if we sell them. Too many projects all over the country have been less than successful. We have a choice - (1) maximize our commision by selling something that puts our customer at risk or (2) jepordize our relationship with customers that trust us. I have sold services successfully before at another company, but can not in good conscience do that here. After the mid year trip to Chicago with many conversations with my peers, I now understand how services sales can be flat when that is such a focus this year. I have decided that I need to just chalk this up as momentary lack of judgement when I accepted a job at Softchoice and move on.