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      SofterWare

      Engaged Employer

      SofterWare reviews

      4.1

      78% would recommend to a friend

      (64 total reviews)

      Douglas Schoenberg

      75% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      64 reviews
      1.0
      Feb 2, 2022

      Predatory Leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I would not recommend working here.

      Cons

      The company is imploding while those at the top keep getting richer off of the backs of those at the bottom.

      avatar
      SofterWare Response
      4y
      We’re sorry to hear about your perception of our leadership, company direction and employee salary, but we see things differently. SofterWare has been a steadily growing business for over 40 years, has no debt, 95%+ client retention, and record revenue and sales. The staff independently rated SofterWare as one of the top workplaces in Philadelphia 7 times in the last decade. In fact, we have many staff members with tenure over 10, 20 and 30 years. Our president and co-founder of 40 years recently retired and Lauren Sheehan, with over a decade of experience at SofterWare, was announced as the new president. Our senior leadership is a mix of veteran leadership at SofterWare and new executives with years of success at other leading businesses. In terms of staff salary and benefits, we know our success is thanks to the hard work and dedication of our entire staff. Therefore, the company shares those profits every month with all full-time employees who have worked here for at least 3 months. This is not a common practice in our industry, but profit sharing has been a long tradition at SofterWare. In addition, employees enjoy cost of living and merit increases every year, 401K with company matching, healthcare, disability, generous PTO and more. The benefits package is constantly reviewed to respond to employee feedback and to remain competitive among other companies. We hope this conveys a company with a healthy, successful business that continues to grow year after year with steady leadership, competitive salary and benefits, and excellent growth. - Mike Sernoff, Senior Vice President
      4.0
      Aug 5, 2019

      Good Job, no movement though

      Qa analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed working with the people that were there. Management liked to see when someone had a new idea and would help you to get there. If you showed initiative the management would like that. Co-workers were nice to work with for the most part. I butted heads with one or two of their former employees but overall enjoyed the company and the employees. Real positive place for the most part.

      Cons

      In my department they were not very flexible what time you came in a left, I would have liked to come in early and leave early. "It wasn't one of those as long as you get your work done, you make your own hours" type of places. Oh and if you start an internship in development from another department consider this your warning, its a Joke. When they assign your mentor, they will fail to mention it to the them till the week of the internship, so the mentor has no time to prep. Also on top of that the mentor is not given any flex time to help you out directly (So basically you are on your own with the internship. Learn at your own pace with no instruction seems to be the motto. And Moving up does not seem to be something in my department that they wanted to do.

      1.0
      Mar 3, 2023

      Not a company where talented professionals can do their thing

      Dev team
      Recommend
      CEO approval
      Business Outlook

      Pros

      -- The culture is generally very respectful; this is not a company where people treat one another in a rude or disrespectful manner.

      Cons

      -- I have never been so micromanaged in my entire career as I was at this company. This is not a company where you will have any autonomy. -- The flagship product is a catastrophe of poor design and it is only being improved in the slowest, most incremental fashion. There is a lot of firefighting here. Your time will be spent cleaning up messes, not expanding your skills and doing cool things with technology. -- Slack is (mis)used in an extremely distracting way. It is difficult to concentrate because of all of the channels and posts, etc.

      avatar
      SofterWare Response
      3y
      Thank you for your feedback. We appreciate your comments related to SofterWare maintaining a respectful atmosphere. That said, we’re sorry to hear about how you felt during your working experience at SofterWare. One of the reasons we've been named as a Top Workplaces in Philadelphia 8 times in the last decade is because we take feedback from our staff very seriously. We’re not sure when you left the organization, but SofterWare has invested several million dollars on improvements to our development team in the last year. Our new VP of Development, Mike Baker, spent his first 6 months listening to the team, customers, and other staff members, then laid out a comprehensive strategy for growth and change. We’ve increased the size of the development team by hiring 10 additional staff members and the feedback from them has been very well received. We offer exciting opportunities to work with new technologies, in addition to paid professional training so our development team can stay current with their skill set. Part of the respectful atmosphere you identified includes respecting the professionalism of our staff, so if you experienced “micromanagement”, that is not normal for us. We encourage all staff to share this feedback in their monthly one-on-ones, or with senior management at any time so we can address those issues and ensure mutual satisfaction. This includes the use of Slack, which we encourage people to use since we’re a fully remote organization with staff all over North America. That said, when you need quiet time to work, a simple “Do Not Disturb” is both encouraged and respected. As for our quality of flagship product, we retain approximately 93% of our clients, and add over 1200 new clients each year. It's a much loved solution that is always adapting and growing, and our development team helps ensure its stability, while adapting it to the latest technology and adding new features. This product, focused on the nonprofit sector, has helped nonprofits raise over $100 billion, and brings great intrinsic satisfaction to our team. Thank you again for taking the time to share your feedback, and we wish you the best of luck in your future endeavors. Sincerely, Lauren Sheehan, President
      Viewing 13 - 15 of 64 Reviews
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      ReviewsSofterWare reviews

      Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.