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      SofterWare

      Engaged Employer

      SofterWare reviews

      4.1

      78% would recommend to a friend

      (64 total reviews)

      Douglas Schoenberg

      75% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      64 reviews
      5.0
      Mar 14, 2023

      Healthiest company I have ever worked for

      Merchant account specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Healthy work life balance, a culture that allows me to exist authentically, support from management, feedback that allows me to be successful, a dedication to maintaining a low stress work life as well as taking feedback. They ask for feedback on how to be better and actually consider it and make changes. A dedication to diversity and inclusion. A voting platform where you can propose ideas to make the company better. Decent benefits, remote work 100% of the time, fun in office days.

      Cons

      Remote work means I don’t get to see my coworkers as much. The work is technical and hard to learn at first. Pay could be slightly better

      avatar
      SofterWare Response
      3y
      Thank you so much for taking the time to share such terrific feedback! We’re so glad and proud that you appreciate the approach we take to make SofterWare such a great place to work. The “Pros” you listed come from listening to our employees for over 40+ years, and creating a work environment that meets their needs, so they, in turn, can meet the needs of our customers. In terms of not being able to see your coworkers due to our remote-first working environment, it has definitely been an adjustment for the whole company. Until COVID, most of us worked in our Philadelphia area office, and spending a day around people you enjoy made it so much fun. There are some benefits to working remotely, including our ability to hire people from all over North America, no commutes, and the flexibility it provides, as well as making it easier to enjoy a work/life balance. But to address your point, we recently decided to fly all employees in twice a year so we can enjoy being together and bond. In addition, we’re always trying new virtual activities, such as game shows, cooking classes, wellness events and other activities. Plus, each department has their own activities, such as meeting in person more often, or having team time on Zoom. The work can be challenging, but that's what makes it interesting and rewarding for so many people. We recognize that the best way to get new team members started well is to have a comprehensive onboarding process with very detailed training. This helps ramp up new employees in a constructive, consistent manner, gets them familiar with our work environment, and ensures they feel comfortable to move forward when they’re ready. As for the pay, we constantly monitor and benchmark our salaries against industry averages to make sure we are competitive. Plus, we offer paths for promotion and growth as the person grows and delivers value to our team and customers. Also, to complement the salary, and offer a full compensation package. This includes excellent benefits, such as a 401K match, profit sharing, paid time off, medical insurance, volunteer time, education time and reimbursement, and more! Thanks again for your great feedback, and we look forward to seeing you in person in June at the next fly-in event (this one will include a trip to the Phillies game!) Sincerely, Lauren Sheehan, President
      1.0
      Mar 3, 2023

      Not a company where talented professionals can do their thing

      Dev team
      Recommend
      CEO approval
      Business Outlook

      Pros

      -- The culture is generally very respectful; this is not a company where people treat one another in a rude or disrespectful manner.

      Cons

      -- I have never been so micromanaged in my entire career as I was at this company. This is not a company where you will have any autonomy. -- The flagship product is a catastrophe of poor design and it is only being improved in the slowest, most incremental fashion. There is a lot of firefighting here. Your time will be spent cleaning up messes, not expanding your skills and doing cool things with technology. -- Slack is (mis)used in an extremely distracting way. It is difficult to concentrate because of all of the channels and posts, etc.

      avatar
      SofterWare Response
      3y
      Thank you for your feedback. We appreciate your comments related to SofterWare maintaining a respectful atmosphere. That said, we’re sorry to hear about how you felt during your working experience at SofterWare. One of the reasons we've been named as a Top Workplaces in Philadelphia 8 times in the last decade is because we take feedback from our staff very seriously. We’re not sure when you left the organization, but SofterWare has invested several million dollars on improvements to our development team in the last year. Our new VP of Development, Mike Baker, spent his first 6 months listening to the team, customers, and other staff members, then laid out a comprehensive strategy for growth and change. We’ve increased the size of the development team by hiring 10 additional staff members and the feedback from them has been very well received. We offer exciting opportunities to work with new technologies, in addition to paid professional training so our development team can stay current with their skill set. Part of the respectful atmosphere you identified includes respecting the professionalism of our staff, so if you experienced “micromanagement”, that is not normal for us. We encourage all staff to share this feedback in their monthly one-on-ones, or with senior management at any time so we can address those issues and ensure mutual satisfaction. This includes the use of Slack, which we encourage people to use since we’re a fully remote organization with staff all over North America. That said, when you need quiet time to work, a simple “Do Not Disturb” is both encouraged and respected. As for our quality of flagship product, we retain approximately 93% of our clients, and add over 1200 new clients each year. It's a much loved solution that is always adapting and growing, and our development team helps ensure its stability, while adapting it to the latest technology and adding new features. This product, focused on the nonprofit sector, has helped nonprofits raise over $100 billion, and brings great intrinsic satisfaction to our team. Thank you again for taking the time to share your feedback, and we wish you the best of luck in your future endeavors. Sincerely, Lauren Sheehan, President
      Viewing 19 - 21 of 64 Reviews
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      ReviewsSofterWare reviews

      Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.