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      SonderMind

      Engaged Employer

      SonderMind reviews

      3.5

      56% would recommend to a friend

      (186 total reviews)
      avatar

      Mark Frank

      58% approve of CEO

      57% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.2

      Senior management

      3.2

      Career opportunities

      SonderMind has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SonderMind employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      186 reviews
      1.0
      Jan 1, 2026

      Quality standards talked about but rarely lived

      Clinical quality specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission sounds meaningful on paper, but reality does not match the message.

      Cons

      - Quality expectations shifted without warning, creating endless rework - Feedback arrived late and often contradicted what was said before - Metrics were pushed hard while the tools to meet them were incomplete or unreliable - Long term outcomes were dismissed in favor of short term appearances - The gap between stated values and daily operations was impossible to ignore

      1.0
      Nov 11, 2025

      Pushed too far without support

      Clinical quality specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job was exciting at first. I enjoyed taking on responsibilities and putting in effort, and I didn't mind working hard. I just didn't realize how slowly the constant demands were wearing me down.

      Cons

      - Constantly expected to improve quality for patients and the company while receiving no support or consideration. - Overworked for years, with every effort ignored and unacknowledged. - Sacrificed time, energy, and well-being with no raise, recognition, or meaningful response. - Long hours were brutal, leaving both physical and mental exhaustion. - Management treated employees like tools, caring little about the people keeping the company running. - The lack of appreciation and support was universal, not just personal.

      avatar
      SonderMind Response
      6mo
      Thank you for sharing your honest feedback. We’re truly sorry to hear about your experience and deeply value your input; it helps us learn and continue improving the SonderMind experience for everyone.
      4.0
      Dec 2, 2024

      A decent company to work for

      Mental health therapist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The client and handle the billing, also providing a platform to do therapy. They recently improved their website to make doing clinical notes easier for therapists.

      Cons

      They got rid of their customer service phone line and it’s frustrating for therapists and clients to resolve issues.

      Viewing 49 - 51 of 186 Reviews
      Related searches: SonderMind jobs | SonderMind salaries | SonderMind benefits | SonderMind interviews
      ReviewsSonderMind reviews

      Glassdoor has 266 SonderMind reviews submitted anonymously by SonderMind employees. Read employee reviews and ratings on Glassdoor to decide if SonderMind is right for you.