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      Sorenson Communications

      Engaged Employer

      Sorenson Communications reviews

      3.1

      36% would recommend to a friend

      (655 total reviews)
      avatar

      Paget Alves

      27% approve of CEO

      32% positive business outlook

      Ratings by demographic groups

      Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 655 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      655 reviews
      1.0
      Oct 4, 2025

      Smug

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership while I was there and they were still called Caption Call, were really stuck up and not helpful at all. No pros.

      Cons

      When their system failed, I got in trouble for it and eventually fired because their system didn’t pick up my words.

      1.0
      Oct 3, 2025

      If I could give a 0, I would

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having a set schedule, but that's it. Nothing else.

      Cons

      Power-hungry middle managers, being kept in the dark on all decisions, surprise layoffs. They genuinely don't care about the Deaf/hard of hearing community, it's all about the money - which they end up paying to the FCC in fines, anyway. They were fined in 2021 for $40.5 million because they were allegedly giving providers incentives to refer patients to their service, and then in 2024 for $34 million for allegedly keeping customer data.

      4.0
      Oct 2, 2025

      Great place to work In my experience.

      Captioning agent (ca)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay got better. My bosses have all been great. I don't necessarily like to talk to people in office and just like to do my job and go home so this is perfect for me. The Flexibility for time off is unrivaled. If you do your job and take care of business then you shouldn't have anything to worry about.

      Cons

      I don't think you get pay raises, you would have to move up as a team lead or something to advance.

      Viewing 37 - 39 of 655 Reviews
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      ReviewsSorenson Communications reviews

      Glassdoor has 674 Sorenson Communications reviews submitted anonymously by Sorenson Communications employees. Read employee reviews and ratings on Glassdoor to decide if Sorenson Communications is right for you.