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Sorenson Communications

Engaged Employer

Sorenson Communications reviews

3.1

36% would recommend to a friend

(656 total reviews)
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Paget Alves

27% approve of CEO

32% positive business outlook

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 656 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

656 reviews
1.0
Jul 2, 2014
Recommend
CEO approval
Business Outlook

Pros

As an ASL interpreter you will be able to sharpen your skills

Cons

Too many to list, however I will try to give you a general idea. They claim to care about their employees, but when it comes to doing anything that demonstrates that value it becomes clear it's only words. The management is told to report any complaints you have and vigorous documentation is maintained on the call center employees. This leads to an environment of distrust from all parties involved.

1.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is fantastic, the deaf community is amazing

Cons

Since the shift to private equity ownership, the company’s focus has moved strictly to short-term financial metrics at the expense of the long-term mission. This has resulted in an environment of perpetual instability, marked by frequent and unending layoffs. ​The current senior leadership culture is problematic. There is a pattern of "transformative changes" that lack strategic logic and seem to dismantle high-performing systems without a viable replacement. Accountability is inconsistent at the executive level; specifically, the Office of the CIO has become a primary driver of turnover. The leadership style there is characterized by a lack of transparency, gaslighting, and a tendency toward blame-shifting, which has directly caused a significant exodus of top-tier talent. ​Furthermore, the CEO's office appears to overlook these internal cultural failures, allowing for a political environment where "divide-and-conquer" tactics take precedence over collaboration and results.

2.0
Jan 19, 2026

Constant layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home Didn't feel pushed to crunch

Cons

Constant business changes resulting in constant layoffs.

Viewing 70 - 72 of 656 Reviews

Glassdoor has 675 Sorenson Communications reviews submitted anonymously by Sorenson Communications employees. Read employee reviews and ratings on Glassdoor to decide if Sorenson Communications is right for you.