Is Sorenson Communications a good company to work for?

Sorenson Communications has an overall rating of 3.1 out of 5, based on over 677 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 36% of employees would recommend working at Sorenson Communications to a friend and 32% have a positive outlook for the business. The best reviews about Sorenson Communications have been left by employees working as Trainer , Leiter Kundensupport / Betriebsleiter and Video Interpreter .

Does Sorenson Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Sorenson Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Sorenson Communications. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sorenson Communications?

36% of Sorenson Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sorenson Communications 3.6 out of 5 for work life balance, 3.0 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Sorenson Communications?

Captioning Agent (102) , Interpreter (28) , Captioning Agent (CA) (27) , VRS Interpreter (22) , Sign Language Interpreter (20) , Video Interpreter (20) , Caption Agent (19) , Operations Coordinator (17) , Video Relay Interpreter (16) , Account Manager (12) , Communications Assistant (12) , Leiter Kundensupport / Betriebsleiter (12) , Trainer (12) , Captioning Assistant (9) , Customer Service Representative (9)

What are the pros of working at Sorenson Communications according to real employee reviews?

"Flexible work from home." ((in 35 reviews)); "Flexible schedule and at" ((in 34 reviews)); "Flexible Hours (I was able to complete schooling and switch my schedule around to fit each semester's hours)" ((in 30 reviews)); "Great for people who are introverts!" ((in 29 reviews)); "Benefits were good." ((in 23 reviews))

What are the cons of working at Sorenson Communications according to real employee reviews?

"Management was poor." ((in 50 reviews)); "low pay and not very flexible on scheduling" ((in 42 reviews)); "Major layoffs in 2022 without much warning" ((in 14 reviews)); "NO raise in many many years." ((in 10 reviews)); "Executive leadership didn't always have the best communication" ((in 7 reviews))

What are employees saying about Sorenson Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sorenson Communications layoffs and their outlook for job security at Sorenson Communications in 2026.

What are the top reviewed Sorenson Communications locations?

Salt Lake City , Taylorsville , San Antonio , Henderson , Scottsdale , Rochester , Las Vegas , Tucson , Colorado Springs , Austin , Meridian , Atlanta , Dallas , Houston , San Diego , Denver , Tampa , Saint George , Orem , St. George , Saint Paul , Cincinnati , Riverside , Orlando , Boise , Kansas City , New York , Oklahoma City , Los Angeles , Vancouver

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Sorenson Communications

Sorenson Communications reviews

3.1

36% would recommend to a friend

(658 total reviews)

Paget Alves

27% approve of CEO

32% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.0

Culture & values

2.9

Compensation and benefits

2.4

Senior management

2.4

Career opportunities

Sorenson Communications has an employee rating of 3.1 out of 5 stars, based on 658 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sorenson Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

658 reviews

2.0

Feb 17, 2014

Good learning experience and benefits, poor opportunities and management.

Tech support trainer

Recommend

CEO approval

Business Outlook

Pros

Decent training. Good benefits. Very good pay for what you do.

Cons

Management focuses on statistics, not quality of calls. No real promotional opportunities. Employees can be extremely lazy. Management terminates first, does not even ask questions later.

4.0

May 13, 2013

Overall, Sorenson they are a great company, it just depends on your individual center.

Leiter kundensupport / betriebsleiter

Recommend

CEO approval

Business Outlook

Pros

Steady and guaranteed hours. Taxes are taken out for you so it is not the whole freelance 'how much should I hold myself' thing. Teams are available for when you need them.

Cons

Although you do have steady hours and guaranteed work, you are still overworked; even with that 10 min break for every hour. Calls come in constantly depending on how large the queue is, so you may go from a very stressful call to a very light call. However hold times can be a blessing in times of stress.

3.0

Mar 26, 2011

Love the people that I work with, but the corporate atmosphere is a huge downer.

Vi/ca

Recommend

CEO approval

Business Outlook

Pros

Great co-workers, friends, exposure to a variety everyday. Professional developement is provided for free. Scheduling for part-timers is very flexible.

Cons

The atmosphere of the management team, the work is all about numbers and speed, when it should be about the quality of service being provided to our consumers. No opportunity to move from part-time to full time

Viewing 124 - 126 of 658 Reviews

Jobs at Sorenson Communications

Sign Language Interpreter - VRS - Part Time - Jacksonville, Florida

Sign Language Interpreter - VRS - Part Time - Houston, Texas

Sign Language Interpreter - VRS - Part Time - Orlando, Florida

Sign Language Interpreter - VRS - Part Time - Atlanta, Georgia

Sign Language Interpreter - VRS - Part Time - Knoxville, Tennessee

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Ratings by demographic groups

Reviews by job title

Good learning experience and benefits, poor opportunities and management.

Overall, Sorenson they are a great company, it just depends on your individual center.

Love the people that I work with, but the corporate atmosphere is a huge downer.

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