Southern California Edison reviews

Horrible management team, HR Department unstable and problems fall through the cracks. Organization is pro management and managers feel there is no repercussion for poor or inappropriate behavior. The organization touts great core values but the culture in many departments does not support the stated values.

In the contact center they have not hired any of the top tier management competitively in years. They keep cycling in managers that have no experience or respect for how technical a contact center is and once in seat they try to run the operation by the seat of their pants. They don't take the time to educate themselves on how to run a contact center and make decisions based on their use as consumers with little to no investigation. Their contact center is also the dumping ground for managers that would have been bounced if SCE was run like a real business, Crap in Crap out. Every other year they hire well paid consultants to help the inept managers find direction only to fail on implementation. I feel that this mode is systemic in all of SCE.