Pros
The benefits are pretty good
Cons
A culture pervades at SCE where because they are a monopoly there is hardly any accountability for anything. If they screw over their customers with 90 minute hold times or broken promises it doesn’t really matter because where else can they go? Tell 50 customers you will call them back and never do? Oh well moving on. Manager A helps Edison lose $30 million? Well because SCE gets their budget from the California Public Utilities Commission, and therefore SCE isn’t forced to make any cuts, Manager A can shift blame a bit and easily keep their job. Again, it all comes down to lack of accountability. Unfortunately this culture of lethargy and unaccountability that infects anyone who stays there long enough also colors how supervisors/managers treat their employees concerns. If you are going to work here in this position I recommend you play the game for a bit get a little experience and jump ship to something better as soon as you can (1 year or less). Your leaders would be fine if you kept the same dead end job for 25 years and the reason is not because they don’t care about your development it’s because the bureaucratic system at SCE is overwhelming, obtuse, disinterested and utterly incapable of seeing you as anything more than just another rep on the phone. Avoid this job!