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Southwest Airlines

Engaged Employer

Southwest Airlines reviews

3.9

72% would recommend to a friend

(5,210 total reviews)
avatar

Robert E. Jordan

50% approve of CEO

52% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Culture & values

3.8

Work/Life balance

3.8

Career opportunities

3.1

Senior management

Southwest Airlines has an employee rating of 3.9 out of 5 stars, based on 5,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Southwest Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

5K reviews
1.0
Mar 10, 2018

Be very careful when starting a new job and are on a new probationary period trust no one.

Operations agent
Recommend
CEO approval
Business Outlook

Pros

The flight benefits, and when protected by the union you can get away with murder. The pay isn’t bad once you put in a few years.

Cons

Unfair punishment, wrongful termination, watching others get away with sexual harassment, fighting and others able to accuse you of harassment on social media and not being able to defend yourself even when you provide evidence that you were being harassed. Delete all social media and give no one your cell phone number if you are on probation because they will use it against you if you are wrongfully accused. Don’t do it it isn’t worth it

avatar
Southwest Airlines Response
8y
Southwest Airlines complies with all applicable laws that prohibit discrimination, harassment, and retaliation. In addition, Southwest has instituted a Policy Concerning Harassment, Sexual Harassment, Discrimination & Retaliation, which prohibits such conduct and provides a procedure for Southwest to investigate alleged violations. Southwest also has a Workplace Violence Prevention policy, which prohibits violence and threats of violence at work and/or involving other Employees. While we appreciate your feedback and your service to Southwest, please understand that the safety of our Customers and Employees is our top priority.
3.0
Dec 31, 2016

Very Unsafe flight attendant training!

Flight attendant
Recommend
CEO approval
Business Outlook

Pros

Great people! Southwest does a great job hiring the best people for the flight attendants. A lot of the fellow crew truly care for one another and the customer Flight benefits

Cons

The training felt VERY UNSAFE because it is TOO RUSHED! only 3 weeks! I don't remember anything at all from the training. It was more like memorize all this information and take your exam the second day to pass the FAA regulation.

2.0
Sep 9, 2015

The most stressful and unappreciated company I've ever worked for. I'm still trying to find this so called LUV.

Customer service agent
Recommend
CEO approval
Business Outlook

Pros

Great pay. Cool uniforms. I've already run out of pros this I'll just write this to get to 20 words.

Cons

Underpaid for the stress of disrespectful and violent passengers. You make great money because you are worked day and night almost around the clock. No sign of a break anywhere. Everyday you come to work you are frightened you will not have a job at the end of the day. Supervisors are overworked and stressed well. Many times I've walked in the supervisors office only to find them crying wondering if today was the day they'd get let go from this WONDERFUL company they've worked for 10, 15, & 20 years. Don't believe the hype. Southwest it's not that great of a company.

Viewing 25 - 27 of 5,210 Reviews
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ReviewsSouthwest Airlines reviews

Glassdoor has 5,836 Southwest Airlines reviews submitted anonymously by Southwest Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Southwest Airlines is right for you.