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Thank you taking time to leave a review – even difficult feedback is important to hear. I am sorry to hear your time at Sovos was not satisfactory and I want to take a moment to address your comments. We strive to create a positive work environment, and we know our compliance services teams play a direct role in customer satisfactory. In operations, we help ensure our customers meet their reporting obligations. We are at the mercy of the federal, state, and other jurisdictions that control the requirements we are helping our customers meet. We ensure we are connected within the industry to influence these aspects. At the same time, it’s extremely important we focus on things we can control. We’re currently investing into our teams more than ever. Two things I’m particularly excited about is both our newly declared enablement function who has a priority to continuously improve our training and documentation across our global teams, as well as automation to take those more basic, time-consuming tasks off our plate so we can focus on the more rewarding, strategic aspects of customer delivery.
Regarding your comment on bad management, we hold those in leadership positions at high standards and enable them to meet these through our required Manager Boot Camp. We encourage an open-door policy with any issues that may arise and our success is dependent on a continuous feedback loop. This is a multi-faceted approach that includes 1:1 meetings with employees and their manager every couple of weeks to stay in touch on projects, plans, and address any concerns; team and departmental meetings and newsletters; written communications through our company intranet, team distribution lists and MS Teams channels; a twice monthly all company open mic with our CEO, and more. We always encourage employees that if for some reason they don’t feel comfortable communicating directly with your manager, our HR team as well as our CEO, Kevin Akeroyd, will help escalate and resolve these problems in a timely manner. I would have loved the opportunity to speak with you directly.
Lastly, to address your comment on bad pay, please be assured that we regularly review compensation structures and are committed to being both fair and competitive in our market. Our Total Rewards package does not only include compensation, but also offers several benefits intended to support employees in a variety of ways. In the U.S. specifically this includes our beloved myTime flexible time off program. As we continue to evolve, we will continue monitor our compensation rates as well as our benefits packages to ensure that we are supporting employees within and outside of the workplace.
We thank you for taking the time to leave a review and wish you the best of luck as you continue to progress in your career.
- Dominic Constandi, Chief Customer Officer
