This is more for the call center branch In Kettering, Ohio than the company as a whole. The dysfunction of this center and the people who run it may or may not reflect the company itself, though that's hard to say because my experience was awful.
Starting with Training, I have never worked for a company that bereated and treated their new employees like children the way this company does. The new hire supervisor is very condescending and not understanding of people who might be different or learn differently. They harp on yo about being accepting of others, your coworkers, customers and so forth, but they really don't take the time to understand others. Her lead was pregnant at the time, so she might have just been off, but as a whole. From the trainer to the lead to the supervisor to the 8 weeks being stuck having new information crammed down your throat it's very poorly ran.
Life on the floor doesn't get much better. Their old slogan was (TWC) things will change, and really it's just an excuse to give misinformation. Nobody is on the same page, period. I have never in my life seen an HR person not know how to do her job as much as this one did.
