Spectrum reviews

3.3

52% would recommend to a friend

(18,972 total reviews)
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Chris Winfrey

52% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Mar 8, 2017
Recommend
CEO approval
Business Outlook

Pros

As a concierge with TWC, it was a dream job. GREAT PAY! I made about 80k. And super flexible hours.

Cons

When charter bought twc they moved me to direct sales. Worst job ever. Micromanaging. All the way down to being tracked daily sometimes in person by supervisors. My pay was cut and hours increased. THREE mandatory conference calls a day. One of them at 8:30pm! Horrible position. Dont waste your time!

1.0
Feb 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Free courtesy services Hour lunch break

Cons

Policies change daily, technology is 20 years behind companies like dish and direct tv. Customers curse you out every day, and for good reason because products suck. They fired me, because I hung up on abusive customers, which used to be within policy, but with no notice that changed and bang I was gone after 7 years. Charter trainer told us during spectrum training to tell customers they did away with whole house DVr because they had too many issues, yet every other company has them working fine. Commission sucks now too, charter is way too cheap

1.0
Feb 16, 2017
Recommend
CEO approval
Business Outlook

Pros

I truly cannot list a Pro of working here except some of the employees here are good colleagues.

Cons

An environment where employees are not cared for and upper management deals in decrees instead of open conversation. If you disagree, you are blacklisted. Also company is forcing all employees to relocate if you don't live in one of basically 3 areas (Charlotte, Denver, St. Louis), not only to acquired employees from companies like Time Warner Cable, but to existing Charter employees as well.

Viewing 532 - 534 of 18,972 Reviews

Glassdoor has 20,055 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.