Severely Underpaid!
Pros
Health insurance and relatively modern facilities, when the sinks and drains work.
Cons
Low pay with extra duties added all the time. They have eliminated a minimum of 8 sites for two different departments and are integrating 3 departments under one title of National Field Support with no additional pay. Annual reviews are not true accurate or even fair because they base your raise off of it. 3% or less pay increase is the norm. Working escalation tickets calling customers after the normal SLA/company policy of 9pm just to have customers yell at you informing you they have kids sleeping and they have work the following day. Due to scheduling and being short staffed, many SLA(Service Line Agreements) are missed causing managers and supervisors to push harder.