Pros
Complimentary Services in your Area. TV (if that matters to you), Basic Internet, Home Phone, and discounted MVNO Spectrum Mobile service. Better understanding of internet and mobile systems if you pay attention.
Cons
Convoluted KPIs and direction from management, disconnect with communications between leadership and staff, rude and abusive customers that face no penalty from the company ( this was demonstrated multiple times when customers threw items in my face) or verbally abusive customers that come in like clockwork when the company raises prices for everything multiple times a year. No opportunities to move up or around in the company, even in a city like NYC. Poor maintenance of facilities such as the work environment not being cleaned after a dog made a mess on the carpet, the stain and smell being left there for days, drawers being left broken and being taped up to keep it from falling apart, again for weeks. Irregular hours typically being 9 hours but frequently extending to 11 to 12 hour days because the churn is a revolving door. The frequent use of a firings as a scare tactic for specialists. Bad and slow equipment used for daily operations, the xumo demo appropriately shows how bad and laggy the platform is, the store wifi used for activation on mobile services, large data transfers, and operation of the terminals (which are these atrocious tablets that runs like garbage while also constantly crashes) is never replaced or fixed, Employees retaliating against others by using family with superior positions. I witnessed the territory manager reprimanding a specialist in front of customers over not convincing the customer enough to get the mobile service and then pressing the customer herself to give them mobile service with the customer just leaving at that point. The company's leadership is absolutely terrible, they spend more on stock buybacks and their own executive compensations than they do on upgrading ancient infrastructure to newer standards such as fiber all while constantly raising equipment fees, service fees, miscellaneous fees to make up for fleeing customers and cord cutters that have had enough of paying more than $100 to watch mainly ads. The lovely thing is that they refer the rate hikes as events so you can upsell to customers coming in because they are unhappy with paying more money for the same service. Fun Times. Leadership has put the company in nearly $100 billion of debt with the useless stock buybacks instead of being a real competitor to other companies, likely the merger will make them more complacent and unsustainable with leaders that have no vision for the company.