Spectrum reviews

3.3

52% would recommend to a friend

(18,881 total reviews)
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Chris Winfrey

53% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Jul 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Free cable, internet and voice

Cons

Training? What training? We spent 3 1/2 weeks in a class basically doing nothing. The training systems were down so we spent 3 hours at a time for a 15 minute project. For all the time wasted, we could’ve been on the floor in a week.When we finally hit the floor, we have mentors that would rather flaunt their own arrogance than help us succeed on a system that we barely knew to begin with. Micro-managed like crazy, most days I leave there asking myself why I even took the job. Let’s talk about commission.....stock up on food, pay your bills in advance for a few months because you are going to be BROKE. You’re competing with everyone on your shift. There’s a set amount for each employee that can fluctuate based on other people’s performance. There is a bridge for 3 months, but don’t buy that you’re going to exceed it in those 3 months (even if you’re an accomplished seller like myself). They tell you that shifts are based on attendance, and test scores but that’s not true either. Prepare to work til 11pm. I haven’t missed 1 minute and had high scores (2nd in the class) and I will be working the late shift

1.0
Feb 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Money. Salary is good. Headquartered in Denver. Location is nice. 20 nice words is tough. Benefits are ok but better elsewhere.

Cons

No work/life balance, no work from home. Treat salaried employees like hourly. If you take half hour for dr appt they will dock you 30 min sick time if you don't work 8+ hours PER DAY. Not 40 per week but 8 per day. If you work 12 hours on a Thursday you are still required to work at least 8 hours on Friday. No organization. After merger hard to get info on policies or networks or who is in charge of what.

4.0
Feb 2, 2018
Recommend
CEO approval
Business Outlook

Pros

All the tools and training are given to you to succeed. Nice perks like free services well most of them. Monthly Performance Bonus based off your work, I found this amazing, A company that actually rewards their employees for a job well done.

Cons

As a tech you are the frontline face for dispatch, supervisors and clients. Which are big on keeping your appointment time which I get because it's their job but dispatch gets so stressed out when you get stuck at a service call and they hound you and keep bugging you. This is basically due to their supervisors hounding them. The company had the approach, get the job done right the first time and the only thing that matters is that client your working with and every customer matters ( which I believe is really freaking awesome! ) but when it came time to actually taking care of clients dispatch and supervisor would stress you out so bad about other jobs you had on your route. Supervisors would then say do a follow up or schedule a rewire or something. So now the client has to be home again on another future date and probably miss a day of work cause supervisors and or dispatch has other people waiting. That is one of the biggest issues that service techs face. In company meetings upper management would say one thing and supervisors would turn around say another. It was always a fight on which is right and what should be followed. Then you stress out about if your going to get in trouble for doing it the way your supervisor told you to even though upper management just told you that's the wrong way to handle a situation. After a while it became the norm.

Viewing 100 - 102 of 18,881 Reviews

Glassdoor has 19,961 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.