The upper management (with a few reasonable supervisors as an exception) is downright dreadful. So much miscommunication and very little acceptance for employees opinions. You hardly EVER see the Managers (level above Supervisor), they always stay tucked in their office unless you happen to pass them in the halls or in the elevator. Charter as a company has made some VERY unwise business decisions, and does not treat their customers like people. They view every single person who isn't in upper management ( customers included ) as numbers. Working on the phones, I've had to turn longtime customers, some of them even having remained loyal to the company for 10+ years, away due to Charter's unwillingness to offer them a lowered bill or a newer promotion. On the flip side, I'd have customers with AWFUL credit and payment history call in, and had AMAZING deals to offer them to get them back, just to put them into the whole cycle again. It is nearly impossible to move up in the company unless you get in tight with management. There is a huge difference between job networking and sucking up, and Charter only cares about the latter. The policies put in place are unfair, and the lies I'd have to tell customers about their bills, promotion eligibility, and service options were outright disgusting. Very sales heavy, which is not always a bad thing; however, Charter's 'selling skills' are deplorable. Very unhealthy sales environment. Meetings with management are very often, however they only care about your numbers. Not how many customers you made 'fans'. Not how many customers you took care of to your greatest extent. Very little constructive criticism; there is way too much, "You did this wrong. Why did you say that? This wasn't good enough. You need to bring your numbers up." Rarely ever were myself or any of my other teammates told, "THIS is what you did good. THIS is your strength. THIS is what you need to keep doing.", and we were the top team in the call center for a running 9 months. Be very aware about applying to this job.
