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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,909 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,909 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      3.0
      May 15, 2014

      Trying to get due diligence

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      potential interest in joining the team

      Cons

      none just doing my home work

      2.0
      May 15, 2014

      No consistency for employees

      Retention advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Nice work environment and thorough training.

      Cons

      Not all call centers are held to same metrics making other centers' jobs very difficult. Commission structures change every 3-6 months. You are measured by your metrics, but they mean nothing in the long run. Certain billing centers are advised not to transfer customers for a possible save attempt and you are held responsible for that, not the rep that didn't transfer the customer.

      2.0
      May 15, 2014

      Not an understanding or flexible place to work

      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have the freedom to customize your workspace and call flow, within reason. If there is time between calls, you can read, play solitaire, or do other quiet activities at your desk. They provide a lot of training to try to keep you informed. Charter provides a lot of incentives for sales.

      Cons

      They changed pay a lot, and not for the better. Management is usually bound by corporate and has little control over policies and procedures. A lot of times there is little to no explanation of why things change. If there is a family emergency or weather related problem, they are not flexible. You get written up for those types of things. There are a lot of expectations of you on the phone calls, and customers can be very stressful, even downright mean. Very gossipy, cliquey place to work, but also made good friends too. Departments are very inconsistent and there is lots of cheating, both making customers upset.

      Viewing 18577 - 18579 of 18,909 Reviews
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      Glassdoor has 19,990 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.