Spectrum reviews

Company changes the commission a lot.

Too many chiefs,....The new direction the company has taken has built walls between departments and dissolved comradery. They have devalued many experianced employees by "restructuring " departments and forcing employees with great work ethics to take a "not my job " mentality. As a technical supervisor once responsible for every aspect of the plant from the head end to the house, we havenow had our hands tied and told to focus on only installed,trouble calls and disconnects,nothing else. So many of us with with 20 + years of experience can no longer dig deeper to gain resolution into system issues,we have to refer on to different departments who put too much faith in their own abilities to ever think they they have a problem,but the whole time we have to rely on others who have no sense of urgency,the metric on which we are scored is negative and the upper management refuses to make adjustments to the metric to account for things that are now out of our control. "Coach up or coach out" is the new Charter philosophy, which does absolutely nothing for moral. Charter is spending "stupid" money on concepts that are not tried and true. Not all locations can be ran from a cookie cutter template, what works in California may not work in Texas and what does not work in North Carolina may work in Nebraska, but to try to run every system identically does Not work.