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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,888 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,888 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      May 12, 2012

      Not bad for the young

      Broadband sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits, products ok, commission fair, decent next level management

      Cons

      Crazy micomanagement, unrealistic expectations for the most part. Ok if you want to go back to grammer school at middle age.

      3.0
      May 10, 2012

      Great place to work, but a bit misleading...

      Broadband technical advisor i
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Entry-level pay is great - Benefits are good - Commissions on sales, good payout - No call scripting -- to an extent. You can be yourself on the phone - Fun job, helping customers resolve internet connection issues or bad TV service. Helping a customer in need can feel very rewarding

      Cons

      - Don't be fooled. The job description says that you're basically a technical support/customer service representative, however once you go through training and learn how to troubleshoot, you'll come to find out that it's actually a sales position. - The company's primary focus is sales, even if you're in technical support (which doesn't always make sense). If you're not comfortable making sales/upgrading products and services (channels, HD programming, cable boxes) then this job may not be for you. - Leadership is helpful -- when it comes to making sales. Leadership is not always the best at troubleshooting a customer's problem, which is the primary reason customers are calling you. Typically once you resolve the issue, you are expected to make a sale. Good luck doing that with a customer who hasn't had good TV/internet service for weeks. Expect to be yelled at.

      2.0
      May 2, 2012

      Great people, awful management and above..

      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay all things considered, friendly co-workers

      Cons

      They have zero respect for their frontline. You are simply numbers producing numbers and are made to feel extremely replacable. Commissions have been restructured repeatedly, always in the company's favor.

      Viewing 18787 - 18789 of 18,888 Reviews
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      Glassdoor has 19,968 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.