Pros
The company is built on a great cultural foundation and hires intelligent people. Regular Austin "startup-y" perks (snacks, gym, swag). Genuine base of end users (IT Pros) who adore the brand. Solid training, both initial and ongoing
Cons
Slow innovation for both IT and Marketing products. IT Pros usually do not use the IT products themselves, as they are not as functional as competitors. The range of marketing products is wide, but they are by and large ineffective and outdated/YEARS behind what's actually going on in the advertising/social space. Reporting on campaigns is also behind industry standard making it hard for them to compete against other media vendors. The company is anything but diverse across departments and compensation is well below market averages across all positions and departments. Management is largely untrained and has absolutely no idea what's going on from week to week, especially with all the commotion as of late. Communication across departments and teams is extremely inefficient. Hip chat. No clear path forward to profitability and quickly losing market share to competitors. They've lost a ton of key talent in the last year (both from massive layoffs and turnover) and the domino effect doesn't seem to be stopping anytime soon.
