Pros
I have worked at Spokeo for just over 3 years and my story while unique is not rare to Spokeo. I am one of the employees who started on phones in the Customer Service department and given the opportunity, moved into another role within the company. There are several of these stories at Spokeo and I think that holds great value not only to people searching for entry level jobs, but for anyone looking to join the company. Transitional paths like these show Spokeo's dedication in recognizing that hard work can come from any level and still be viewed as an asset. No matter your work experience, I think that is a value that cannot be ignored in a job search.
I have seen Spokeo go from a relatively small start-up to a growing mid-sized company. Like any other "from the group up" company, they have experienced growing pains. But that is to be expected and as an employee I've witnessed a sincere effort from the founders and upper management to be transparent about their experience and the status of the product, projects, and company as a whole.
I started in Customer Service fielding calls and emails from customers on a daily basis and while (as other reviews noted) there were a number of callers who wished to cancel their service, most of the people I talked to came to the site with the intention of finding someone or reconnecting with a loved one. I can say that regardless of the number of "bad" calls or emails that came through, when you talked to someone who found what they were looking for it more than made up for all the others and gave validity to the product and a sense of pride in where I worked. Prior to Spokeo I had a number of customer service jobs, and I can say that as with any job where you are in constant communication with customers, you are bound to spend the majority of your day solving customer problems...that is the whole point of the job.
I never found working in customer service for Spokeo to be any more taxing than you would expect a support job to be anywhere else. Those who have experience in call centers or managing help desks know the expectations, limitations, and general frustration that can come with a job like that and understand that those
"tough" interactions account for only a small portion of your overall day.
I've since moved out of the Customer Service department and joined the culture development team. The fact alone that Spokeo has such a role shows their commitment to valuing their employees. On the most basic level, my role in the company is to curate events that promote team bonding and learning, community outreach, and just general employee happiness. Being part of the tech start-up landscape we are constantly in search of not only new talent, but ways to keep our current employees engaged, so a job like mine who's sole purpose is to find new ways to celebrate employee and company achievements only further supports the founders' mission of creating great products with great people.
While Spokeo is a company mainly comprised of young employees with a laid back office, we recognize that we are also young professionals. There is an expectation of respect for self and others, and any violation of this would not be tolerated.
Cons
Like I noted above, the company is still growing and with that you can expect there will be some turbulence, but in my experience its worth the ride.
