Spring Valley Hospital Medical Center reviews

IV pumps are broken. Equipment is hard to find and you need to search for it. There is not enough help which leads to nurses lifting fat patients all alone. Visitors RUN WILD and lash out at nurses. Again, if there were just one more CNA, our "scores" would go up, which seems to be so all-important to get paid by medicare. One manager actually stopped ordering pens, pencils, post it notes and told her staff to buy their own...that's one of her cost-cutting measures. It's juvenile. There are also too many visitors...they take over the patient rooms, demanding to sleep there as they are indigent or stuck in Las Vegas. They are rude and abusive and this is tolerated in the name of "customer service." Patients get better with fewer visitors. Nurses won't go into rooms on a casual basis if they are constantly bombarded with "get me coffee, water, a "visitor meal," etc., and you end up treating them as if they are free guests in a hotel. The doctors agree with us, but they are contracted. And they don't have to experience the visitors all day long. We didn't have COFFEE to give to the visitors for two months....trying to save a buck. But the stock prices are very, very stable.

Senior leadership seemed to be out of touch with the day to day operations of the hospital. They seemed to lack the necessary knowledge of how things worked and refused to listen to those who do. All they cared about were the numbers.